Comments
Hi there, We always put our best efforts into finding a tenant for your listed property. However, if we are not able to find a tenant, we will refund the amount as per the terms and conditions of the plan if you are eligible for the same. Also, we want our customers to have a seamless experience with our cleaning service. We regret that you didn't get any response from our end. Having said that, kindly share your registered number so that we can investigate your issue and provide you with a resolution.
Reply
Hi Team,
Yes, I agree that you gave your effort in finding a tenant. Unfortunately, NoBroker was not able to find a tenant within 60 days. The house was vacant for more than 75 days. Even I asked NoBroker team to go and validate, no body responded and tried to reject my refund request. Without any logic, NoBroker keep on asking for Rental Agreement. How can I produce RA without tenant. If I got a tenant, I would have produced Rental Agreement. Thanks for your understanding. I got a call from customer care before 3 days and they promised to resolve within 24 hours. As usual, I didnot get any reply afterwards,
Kindly escalate this and get my amount refunded asap.
Yes, I agree that you gave your effort in finding a tenant. Unfortunately, NoBroker was not able to find a tenant within 60 days. The house was vacant for more than 75 days. Even I asked NoBroker team to go and validate, no body responded and tried to reject my refund request. Without any logic, NoBroker keep on asking for Rental Agreement. How can I produce RA without tenant. If I got a tenant, I would have produced Rental Agreement. Thanks for your understanding. I got a call from customer care before 3 days and they promised to resolve within 24 hours. As usual, I didnot get any reply afterwards,
Kindly escalate this and get my amount refunded asap.
NoBroker Customer Care's response, Feb 13, 2023
Verified Support
Hi Sujatha, since you did not provide the rental agreement, we have denied the refund. However, we have again highlighted this to our team and our team will certainly help you with an update.
Hello Team,
Kindly go through my issue clearly. Without a tenant, how could I produce a rental agreement. I could produce Rental Agreement only after getting the tenant. Hope you understand the logic behind it.
The issue is not resolved yet. Do not close this without the consent of the customer.
Kindly go through my issue clearly. Without a tenant, how could I produce a rental agreement. I could produce Rental Agreement only after getting the tenant. Hope you understand the logic behind it.
The issue is not resolved yet. Do not close this without the consent of the customer.
Hello NoBroker team,
I repeat, I cannot submit Rental Agreement without a tenant. I could produce the agreement only after getting the tenant.
Even few marriages are getting dropped during last minute after proper engagement, wedding invitation printing, marriage hall booking etc., but, you would have seen marriages called off during the last minute. For them it's not possible and required to apply for Divorce (since, the marriage called off before Registered Marriage). Similarly, If I got a tenant, I would have produced Rental Agreement. Even, I informed my CRM that the talk dropped off.
Even, I asked NoBroker team to go and verify that the home, which was still Vacant for more than 75 days. But, they did not respond. Moreover, I asked them to provide bathroom cleaning service on 05-Jan-23, since my tenant planned to shift the home on 07-Jan-23. No response.
I appreciate to address and resolve this issue asap.
I repeat, I cannot submit Rental Agreement without a tenant. I could produce the agreement only after getting the tenant.
Even few marriages are getting dropped during last minute after proper engagement, wedding invitation printing, marriage hall booking etc., but, you would have seen marriages called off during the last minute. For them it's not possible and required to apply for Divorce (since, the marriage called off before Registered Marriage). Similarly, If I got a tenant, I would have produced Rental Agreement. Even, I informed my CRM that the talk dropped off.
Even, I asked NoBroker team to go and verify that the home, which was still Vacant for more than 75 days. But, they did not respond. Moreover, I asked them to provide bathroom cleaning service on 05-Jan-23, since my tenant planned to shift the home on 07-Jan-23. No response.
I appreciate to address and resolve this issue asap.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
52%
Complaints
1608
Pending
477
Resolved
706
View all 1608 NoBroker reviews & complaints
+91 81 0755 5666 [Whatsapp]
+91 92 4170 0000
204-A2, Genesis Apartment, Outer Ring Road, Ibblur Village, Bengaluru, Karnataka, India - 560102
View all NoBroker contact information