Nobroker — Refund of subscription amount - 13,568 INR Complete lack of professionalism, efficiency and effectiveness

Address:

374, 23rd Cross Rd, Sector 7, HSR Layout, Bengaluru.

The days have become months and post several assurances, I still observe the lack of expertise and professionalism.

Post my last several escalations and following assurances from your resources, I'm wondering if I have made the right decision?

Observations-
No regular updates from the RM assigned on the case - Kavya C ( the last two weeks), even after triggering a request on the app. for a callback. Where's commitment and professionalism?
Random people calling in their absence who are lost on details when talking to me on the property updates? DO NOT ENTERTAIN THIS.
Still no single footfall inside the apartment/flat property. FOOTFALL is the true measure of effectiveness as I can also print the ad in newspaper peers, pamphlets if it is only to showcase the numbers/volumes of people reached but that doesn't make sense to me.
2 months have passed since we re-initiated the search process on NoBroker. The result - the data is a screenshot of the dashboard as of today 11-Dec-2020 and 13-Oct-2020. Still, the RM is working on 1 single lead and no FOOTFALLS.

So, it is but obvious that it cannot go along this way, therefore, kindly process the refund.