Nobroker — Refund of Token Amount

nayeemwajid97

Jan 6, 2023

Address:

R T Nagar

As i was carrying out Property Search i opted for NoBroker. I was interested in a Property & showed interest.
For this without sharing a single legal document they asked to pay 60, 000 INR as Token amount.
I Paid 60, 000 INR as i was interested. However, when they shared document the meausrement of property mentioned was 750 sqft and over the call with owner or physical meeting with agent they have communicated as 800+ sqft. After seeing the document i have raised the concern & they have been telling its personal issue & we cannot refund. Kindly support on the refund.
I have been calling & sending multiple emails they are not responding in most of the cases

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Comments

NoBroker Customer Care

from Bengaluru, Karnataka

Jan 6, 2023

Verified Support

Hi Nayeem, we are taken aback to hear that there was a mismatch between the original measurement and the measurement shown in the document of the property. However, we have highlighted your issue to our team, and we will definitely investigate it to provide you with a resolution on priority.

NoBroker Customer Care

from Bengaluru, Karnataka

Jan 13, 2023

Verified Support

Hi Nayeem, as the correct plot size was already informed to you by Jayanth Kumar from our team before paying the token, we will not be able to initiate a refund of the token amount. Hence, we are closing your complaint. Please let us know if there is anything else we can assist you with.