[Resolved] Nobroker — Refund on cancelled Rental Agreement and Police Intimation

s.chatt93

May 17, 2023

Website:

www.nobroker.in

I purchased Rental Agreement and Police Intimation Service from NoBroker.com. The agreement was purchased on 15th April 2023.
The Biometric for Tenant was not done by the NoBroker team in Time, and the Owner had left the country. This was informed to the NoBroker team repeatedly. Even after prior information and constant follow-up, the NoBroker team did not complete the Owner Biometric before the owner's departure.
Then, on 27th April 2023, I promptly cancelled the Rental Agreement and Police Intimation Service Booking as the Owner was not present in the country anymore.
After this, I have been following up with NoBroker Team for the refund for the past 3 weeks, and the NoBroker team keeps telling me that their Relationship Manager will contact me for the refund updates. The intermediate update was that they would deduct some amount from the refund as Stamp Duty charges and Tenant Biometric Verification charges from the Rental Agreement. And no update on the Police Intimation service booking refund.
The last update as of 15th May 2023 was that the refund process had not been started for Rental Agreement, and a Relationship Manager will call me for Police Intimation refund updates. But I did not get any callback from the NoBroker Team.
To date, I have not received my refund as well as any call from NoBroker Relationship Manager for my refund status update.

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Jul 30, 2023

Complaint marked as Resolved

NoBroker customer support has been notified about the posted complaint.

May 30, 2023

Updated by s.chatt93 Updates, the NoBroker Team is refusing to refund my Rental Agreement Service Fees, stating that 70% of the work has been completed. But 70% of the work is useless for me as the NoBroker team cannot complete the whole process of getting the Owner's BioMetric Verification as one of the Owners has left the country.

The customer informed the NoBroker team that the Owner is leaving the country 2 to 3 weeks before the Owner departs. The team did not respond or call back even after the customer followed up with the NoBroker team regularly.

Now NoBroker is refusing to give my refund back as well as my Rental Agreement is not completed as the NoBroker team did not send BioMetric Team for Owner's Biometric Verification on time. NoBroker is incompetent, but the customer is paying the price of NoBroker's incompetence.

Verified Support

Jun 27, 2023

NoBroker Customer Care's response Hi Shubhajit, we regret the inconvenience caused by the government server issue. We understand your concerns and have explored options to complete the bio metric in Canada. However, providing remote execution service in Canada for free or refunding the full amount is not feasible. We appreciate your understanding in this matter. If you have any further issue please let us know.

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Comments

NoBroker Customer Care

from Bengaluru, Karnataka

May 18, 2023

Verified Support

Hi There, whenever you are eligible for a refund, we'd never delay initiating the same. Having said that, we'd request you to share your registered contact details so that we can check what went wrong & provide you with an update.