NoBroker Complaints & Reviews

I’m a NRI and I purchased the CPMS plan to help rent out my apartment in India. The plan terms are that NoBroker will help finalize the tenant within 60 days, or else provide full refund. Also, the Relationship Manager will provide an update every 3 days. Now NoBroker has stopped responding to my calls/messages and my apartment key is with them.

I have opted nobroker service for rent agreement 1.5 months back and they are still not giving the agreement. I have taken multiple follow ups and they are only giving one excuse of goverment delaying the process but the truth is that they have delayed in biometric and submitting to goverment. Society is pressuring me now to submit the agreement. Such pathetic and worst service this nobroker provides.

I need rental agreement with 100 rupees stamp paper as a proof of address for my credit card. I have choosen the same 100 rupees stampee paper and paid money for the 100 rupee stamp. Now without intimating to me they have gave rental agreement with 50 rupees stamp but my credit card company is not accepting that not. When I'm contacting nobroker they are ready to give only 50 rupees refund. I have paid 499 but they are willing to refund only 50. Now I can't do anything with that 50 rupees stamp rent agreement. I need full refund as it is not my faulty.
my gmail id: [protected]@gmail.com

I filed a request and complain by call and through mail regarding my tenant verification order I'd LL- 5106405. My request ref. No are 17294433 & 17294434. After that when I am asking about status their customer care executive disconnect call and they never replied my mail about status. If any executive respond a little then answer is please call so so no because you are not calling on correct no. Or I will arrange a call back to you our executive will call you with in 2 hr. In both cases I never got arranged call back from them and when I called on given no same response got that please call ...this no .they are giving a new no to call beside giving status of request. I paid for my order is totally waste.

I, Sumanth Pai, had opted for a refundable plan in your platform on May 9th 2023 amount ing to Rs 7500 approx, the plan stated that if in case no broker is not able to find me tenant within 2 months it would refund me the money which I have paid, in this process I was allotted a relationship Manager for the same.

Initially no broker was not able to find me the tenant within 2 months hence the relationship manager's super visior on behalf of no broker called me and told me for an amount of Rs 1500 would be charged so that the plan will be extended for further 2 months, meaning Rs1500 would be deducted from the original amount I have paid and if no broker cannot find me a tenant in these two months too they would refund me the rest of the amount but deducting Rs 1500.An email for the same was sent to me.

In the Month of august a tenant named Sridhar through no broker visited the property and finalized the property by paying 2000 as token advance, I informed the same to my Relationship manager, and asked her what if the tenant backs out saying they cannot move in for any reason, the relationship manager informed me saying that in that case, I can give a call to her and the property listing will be re-activated Please Note : it was not communicated to me that this re-activation is non refundable in call nor through e-mail nor in the welcome email terms and conditions of this type of possibility is addressed .And the possible tenant backed out due to some reason, I informed the same to my relationship manager and asked her to re-activate my listing for the remaining days of my plan as agreed upon before . Which she agreed to and the plan was reactivated, and no e-mail on re-activating terms and conditons were sent to me even at this point of time. So I was in an impression that my previous plan with no-broker still remains good.

But on August 12 th I was informed over a call by my Relationship manager that the property lisitng and services will be valid upto September 7th.But if the tenant could not be found this time the amount is non-refundable, I questioned this sudden change of policy, for this she told me her supervisor would get in touch with me, and her super visor called me on 13th August and told me its not refundable, I questioned this too, and later I got a call from the escalation desk, and they repeated the same thing.
To summarize : I was promised a refundable amount except the Rs 1500 from my original amount(Rs 7500 aprox+taxes) which i paid on May 9th 2023, But now all of a sudden its not refundable, this is a clear breach of trust on no brokers part. and I demand my refund which is my right . If not resolved appropriately within the time frame, it leaves me no option but to approach the Consumer Court .

I have been cheated by no broker.. I made advance payment and booking in the month of July to start work on 10 Aug.. today is 13 Aug and no painter assigned yet.. coordinator gives various reasons and share its own problem instead resolving my problem. Now he is not picking my phone and responding in whatsapp every day that will start work next day.. worse experience and I m helpless now.. it was my bad decision to contact no broker

I have booked and made advance payment of 3000 rs to no broker in the month of July 23.. they did followed up to start work of painting however it need to start in 10 Aug as tenant was present at home and I already intimated no broker. Since today is 13 Aug the work has not yet started and coordinator giving various reason and sharing there own problems to customers. Now they are not responding to my call nor they are giving call back.. it is really worst experience and very sad to take decision for contacting no broker

My interior project was to be completed on 15 July, still now 7th August 40 work items are pending. No worker comes to the site for work. In last 1 month hardly 7 days workers came to site. They took 100% payment and now behaving like this. Tried contacting customer care/ city manager / interior head even ceo does not responds back. Complained in twitter Instagram and Facebook but only one response will look into this and days are passing by.

Only option is to file a police complaint on this fraud happened to me.

I have taken owner plan and my property is deactivated without my knowledge and refund is not processed

I have been charged with 3 fraudulent transactions of the same amount in the name of No Broker Technologies without my knowledge and consent.

On the 18th of April, 2023. I was scammed by a fraud with a Transaction of INR 24, 311.52/- made to NoBroker.com via my RBL Bank Credit Card.

Details of the Transaction are attached in the images. The scammer made a telephone call to me under the pretext of being from the bank and asked for permission to upgrade the credit limit on my card. The card issued to me under this conversation was only 2 months old and I was taken by surprise with the kind of details the scammer had - They were in possession of my entire 16 digits of the card no, my PAN no, my Address and also the last billing amount of my credit card. On listening to all this information, for a second I got to believe that the call was from the bank. At last when they asked for an OTP to confirm the upgrade, I realized there was something wrong and I hung up the call immediately without giving the OTP, although they tried calling me back to back for 4 more times, I did not answer but they still managed to complete the transaction. I called up the Bank and they said that since you have immediately reported the fraudulent transaction, be rest assured we will do the needful and revert it. All they asked me was to file a police complaint on the cyber crime website online and furnish a copy of the same to the vigilance team at the bank. Cut to July, 2023, I received a call from the local police station where the case was registered, they received an UPDATE about the case in JULY - that is how fast the system works, the officer asked me about the status and I said the bank is yet to revert on this. He then said, be rest assured the bank will get this sorted and closed the complaint on their end! 8-10 days later, on the 22nd of July, I get a call from RBL Bank, stating that our investigation is over and that we feel the transaction was legal and cannot do anything about it! On hearing this I personally go to the same local police station that closed the case. They say you should have come in earlier and that an online FIR wasn't sufficient! I am shocked, how is that complaint filed on the official website of cyber crime not taken seriously. Now since everyone has closed the Case - NOBroker is also denying a refund. I am stuck, what to do.

I had booked for the shifting of household items from kerala to chennai. Booked through a individual vehicle service. We had asked to pay fully before delivering goods.
We got few items damaged. the delivered transporter didn't responded properly and ran away. When contacted, told to complain and claim from NoBroker.
We had chosen less insurance amount than goods value, since booked individual vehicle.
Contacted grievance officer. No proper response.
Contacted insurance company. Couldn't submit few documents for claim which needed to be given from the NoBroker and transporter.
Had a very bad service and support.
I had Loss of Money and time.
Think twice to choose NoBroker.

The service from the NoBroker biometric team was disappointingly subpar. They departed early from the designated location, dishonestly misrepresented their departure time, and shockingly demanded extra payment to reschedule. Despite traveling 20 km and investing an hour for the appointment, we were met with no one from the team and no prior communication. This lack of professionalism and respect for customers' time raises serious questions about their service ethics. This experience has been entirely unacceptable.

I received a call on 26june at 4'o clock behalf of icici Bank as a female employee here name is akansha don't remember her employee ID
Than she told me I have some card protection plan active on my card she asked me do u want to remove it I told her yes than she told me my card no. Cvv and dob when I confirmed it yes it is same
Than after she told me I will receive one automated call and for removing the protection plan I have to press 1
And I press 1 than money deducted yesterday I came to know about that because I did not share Any otp or cvv

Hey, I'm Petchimuthu
This complaint is regarding the unauthorized transactions that took place using my credit card on 19th of July 2023 through NOBROKER TECHNOLOGIES.

The transaction mails/messages were as follows:-
INR 19, 603.20 spent on ICICI Bank Card XX7003 on 19-Jul-23 at NOBROKER. Avl Lmt: INR 12, 247.98. To dispute, call 18002662/SMS BLOCK 7003 to [protected]

842484 is OTP for txn of INR 19603.20 at NOBROKER on ICICI Bank Credit Card XX7003. OTPs are SECRET. DO NOT disclose it to anyone. Bank NEVER asks for OTP.

Please note that I have neither participated nor authorized the transaction that is mentioned above, The transaction took place completely without my knowledge and the card was in my possession at all times. I notified the bank immediately
Kindly help me in this.

We paid for Ac service and the service person not complete his work and he not closed the Air conditioner, and he leave the house.

When I am contacting nobroker they asked me to wait for next day EOD.

I have 6 months old baby so we suffered during this time

This is regarding my property posted on Nobroker for Rent. I have really very bad experience overall. They have given me a plan to rent my property without even providing complete information. and after that they are saying if we find any Tenant for you, we will take 10000 from deposit. The reason i have posted flat for rent on Nobroker so that I don't have to pay anything to anyone or else there are more than 10 brokers are ready to get tenants for me nearby my area within a day.
I have told my RM T Ruksana to deactivate my plan, but it has been more than 4 days it still not got deactivated. i have specifically told and msg her on chat but she is not taking any action on it. Also, I wanted to highlight that Nobroker customer service is really bad they don't know how to speak. they speak very rudely with flat owners. I think they should listen to call recording how they speak with people.
since last 4 days i am trying to tell them to deactivate my plan but they are just delaying the process on purposely. I got a call from Nobroker today morning at 1:01pm and he was talking to me like "AAP JAISE LOG" this is how you communicate with customers? Is this the way you speak? he was very rude and disrespectful. i asked him to deactivate my plan so he was saying your RM is on weekly leave whenever she will return she will call you, means till the time she doesn't come back there's no one in Nobroker to deactivate my plan? why are you doing it purposely? what do you get from this ?? I feel Nobroker should give proper training how to speak or deal with customers.
before taking plan i used to get 1/2 tenants calls every day but the day i have taken the plan, they have not got a single tenants for my flat in a week. plus, your service is very slow and bad actually worse. I will never ever suggest anyone to take service from Nobroker bcz what i have experienced as of now I don't want anyone to suffer from this again.
I hope my complain will reach at the right place and necessary action will be taken.

To,
NoBroker Team,

I had registered for your packers & movers services against Customer Ref No HSPM-8273690 with amount of Rs 1530. I paid Rs. 349 as an advance. Your third-party service provider Mr. Anand called me three four times before dispatch to understand the requirement in detail. The job was planned at 10.00 am on 15th July. Mr. Anand called me 9.30am on 15th July and told that he can’t shift the material as one helper cost is not included.

He arranged the conference call with NoBroker service representative to sort out the matter. But NoBroker person didn’t gave the way forward. Finally, I assured Mr. Anand of paying additional payment of Rs. 500 and he delivered the material.

Once NoBroker took the contract of shifting the material, how their thirty-party contractor denying the shifting? It was the harassment and blackmailing by your partner at the eleventh hours when customer can’t do anything other than paying extra amount demanded by partner. Is this the business policy of NoBroker of taking the contract with less rate and then adding the charges through partner?

In your advertisement, you mentioned about the 5-star rated partners, but what type of services he provided. See the below points.

1. Mr. Anand was aware of less price of contract, but he didn’t tell me that in the previous two-three discussions. He just tried to trap me before one hour of the shifting.
2. When I asked him, he said that partners are not aware of what amount they are going to get from the order. (He was telling lie)
3. During the discussion over phone on 15th July, he told me the wrong list of items by adding few more items like washing machine, freeze which was not part of my shipment.
4. Job was planned at 10.00 hrs., and he reached at 12.00 hrs. I was under stress and was not sure whether he is coming or not. I called him twice, but he didn’t pick up the phone.
5. As a helper he brought 15 years old boy and a lady from his family. Both were not able to handle the heavy material like cupboard, computer table. Because of this, they damaged cupboard also.
6. I agreed to pay him Rs. 2000 instead of Rs.1530. So, he was demanding Rs. 2000 from me. I said I already paid 349 as an advance. He said I am not bothered about what advance money you paid to NoBroker.
7. I requested him to take money through Gpay, but he demanded for cash payment only.

With such a verse quality of services by partners how you are claiming that your partners are 5-star rated partners? Do you have any quality check process before registering the partners? Are you serious of giving world class services to the customer for Movers and Packers?

I am totally frustrated, and I am not going to recommend any of services from NoBroker to any of my friends and relatives.

Thanks
Ramesh Godkar
Panvel - [protected]

Hello, My name is Manikandan. I am a Investor in real estate properties. my ads are blocked by nobroker repeatedly and i have been trying to activate the ads through customer care but they keep saying that there is some technical glitch. I couldn't believe that there can be a technical glitch for past 1.5 years. I have repeatedly told the customer care representative that i am ready to pay for the ads. but my plea is not at all answered till now. ia m ready to prove my ownership of all the properties i post if required. My contact number is [protected] my mail id is manikandan.[protected]@gmail.com

No one contacted, who is relationship manager allocated for my account? no one contacted so far -[protected]