NoBroker Complaints & Reviews

Dear Sir/Madam,

I am writing to file a complaint against NoBroker, an online platform that provides AC installation and repair services. I availed their services for AC installation after my relocation on 9th April. However, the services provided by them were highly unsatisfactory, and I have faced a lot of inconvenience due to their negligence.

Firstly, the charge mentioned on their platform for AC installation was INR 918. However, at the time of installation, they added a lot of extra charges for parts and gas, which totalled to INR 2718 (INR 918 + INR 1600 + INR 200). This was not communicated beforehand, and I was shocked to see the additional charges.

After a few days, the AC stopped working, and I contacted their team back. After wasting some time, their team agreed to send a partner for fixing the issue. The partner came and said it was a gas leak issue and refilled it. However, after another 3-4 days, my AC stopped working again.

I tried contacting their support team, but they kept on throwing practiced lines at me, saying that it was escalated, and it would be handled soon. They kept on wasting 3-4 days so that the warranty period gets over, saying that the partner will visit in another 2 days. However, no one visited, and now I have to pay again to some other company for fixing my AC. It is extremely frustrating and disappointing to receive such poor service from a company like NoBroker.

When I asked for a refund, their team is not even ready to consider it, stating that the warranty period has passed. It is unacceptable that I have to pay again for fixing the same issue, and NoBroker is not willing to take responsibility for their poor service.

Therefore, I request you to take strict action against NoBroker and ensure that I get a refund for the charges paid for the AC installation and repair services. I also request the forum to direct the company to provide me with an apology for the inconvenience caused and to ensure that such instances do not occur in the future.

Thank you for your time and attention to this matter.

I got fraud through my creadit card last digit no.4416 on 1 may 2023. I told customer care that i got fraud so cancel all the transactions from this card. He said transaction is canceled. But next day money settled to beneficary. The fraud person used my creadit card in another account so i dont have any transaction id or anything to track. Everytime the executive told me lie first they said its canceld and second day they said its settled. next day again they said cancelled, next day they said they have no right to see this. I even mailed they did not helped. My money is deducted and executive told me lie again and again. I am helpless now.

I got fraud through my creadit card on noo broker. When i called customer care, he said my transaction is cancelled and i will get my money back. But next day my money that fraud sent to somewhere was settled. I called again executive told me they have no right to see the transactions. They misguided me everytime.

If you are subscribing to Seller Super Assure Plan/ Seller Money Back Plan, you will be defrauded by NoBroker.in. For NoBroker, even a child with a phone is a BUYER. The RMs will force you to accept a token amount from "potential buyer" according to them and then the plan ENDS immediately (without even waiting for a sale agreement or a registration). The so called buyer will then vanish and then you will be defrauded of your money as you would neither have your plan active nor have an actual buyer.

I had booked a movers and packers service from Gurgaon to Bangalore and my household stuff was picked on May 3. However when I called my movement manager, Samya on May 10 to check the status, she said it has still not moved as the partner is claiming non receipt of funds. Just to give some background, when I had made the payment via no broker app, the payment was successful and was received by Nobroker but due to some tech issue at Nobroker's...

I had registered owner assurance plan on nobroker worth rs 5000 on march 25th they couldnt find any tenant as per policy i rewuested for refund but its been 15days refund not issued every day i call the manager that person picksup and say ots initiated but no refund reflected in my account i neither got any mail regarding refund they say they will check and call back but never calls if i call they will say today tomorrow never recieved till date.

This is regarding the shifting task that I decided to get done by nobroker.in.

I have encountered with multiple issues during this activity and highlighting them as below:

1. My task was calculated as 1264 and was scheduled at 12 pm 3rd May, 2023. And service sent me whatsapp message around 11:30 p.m. 2nd May and mentioned that he will charge 2200 for service. Due to this I started following up with no broker customer care from 3rd May 8:30 a.m. to highlight the issue but I faced very poor service experience and I was continuously following up with no broker from 8 a.m. to 1:30 p.m. for the same in a hope that if i have given a chance to nobroker then i should stick with it and with many more and multiple follow ups finally my task was scheduled at 4 p.m.

2. Then during shifting activity, there was a car hit and damaged by service partner and which has delayed the shifting again. And due to the damage
car owner has asked me to pay for the damages as shifting activity is scheduled by me.

I highlighted the same to customer care and mentioned very clearly that I am not going to pay the amount and nobroker should pay as the damages are being done by nobroker service.

But again due to very poor customer service I didn't get any response on it so I checked with Shaikh Gouse (service partner manager who scheduled the shifting service for 4 p.m.) but he totally denied to share concerned mail ids over whatsapp and even didn't pick further calls.

Is this you guys promise while asking for service? Does nobroker work in similar fashion?

I want nobroker to act on both the above highlighted points and take care of the damages being done to car during service and provide me the compensation for the mental harassment done by nobroker for multiple times in a single shifting task.

As a response I got below mail:-
"As per our discussion over the call, we regret for all the inconvenience. Regarding the car damage, we are sharing partner's contact details over this mail and requesting you to discuss your concern with the partner directly.

Partner Name: Robin
Contact number: +[protected]
​
However, we are not neglecting this issue as a customer service provider. We will take necessary actions against it so that this will not happen again in the future with any of our customers. Your understanding and co-operation is highly appreciable in this regard. "

Moreover When I asked for Mental Harassment compensation, they straight away denied as they feel very sorry for it but can't do anything and they stopped replying to the mails afterwards

Hi i had a relax plan from Nobroker on urgent basis. My profile page should have shown my name there however it was showing with the name of Sumit puri. Whenveru tried to contact owner the number was being sent on Sumit puris phone number. I requested to my RM to resolve it as soon as possible but she didn't.neither she called back to ask if the issues had been resolved. The whole day i was stuck in one society only.

I had the most pathetic and worst packing and moving experience with no broker. I would never ever use no broker services again, and I would never recommend no broker to anyone. I am writing my review and experiences here, so that other customers are aware and are careful.

I had booked for packing and shifting through no broker on 25th April. The date of moving was confirmed against advance payment, and I received notification...

This is a Bogus and shameless company. I have sent mail for my Account deletion but no response yet. Still getting marketing emails and calls. Infact, I had also clicked the option "Unsubscribed" in my email received from Nobroker. Had a long chat with customer care in this regard but they don't care and continue to play with your property ads posted earlier.

I suggest to be safe and avoid making account on this website to keep your data safe and avoid spam calls as they might sale your data.

The Customer Srevice Manager,

Respected Sir/Madam,

I beg to state that I am MOHD SHAVIR. a (octane sbi credit card) credit card holder of your SBI Bank having credit card number ([protected]).

I am writing this letter to inform you about the fraud transaction that happened on 6/05/23. A sum of 48623.04 was debited from my credit card with a transaction name (Nobroker). transactions I'd no[protected].

The following are the details for my credit card:

Name of Credit Card- octane
Name as on Credit Card -mohd shavir
Credit Card Details-[protected]

Kindly look into this matter and guide me through the procedure to raise the complaint/ dispute in this matter. I shall be highly obliged. Sir Plz help me.

Thanking you
Yours Truly,

Mohd shavir
Credit card no-[protected]
Contact no-[protected]

Dear sir/madam,

This is to notify people who are opting nobroker.com about their fraudulent on owners renting services.

Paid fee : i.e 5250
I had chosen owners refund policy if not getting tenant through nobroker
I got tenant from outside within said date.

There was a typo error happened while creating rental agreement instead on 2 bhk it was mistakenly typed as 1 bhk since typist used regular format.

Due to which nobroker executive rejecting my refund

Kindly requesting help to out

Hi,
I subscribed for a relax plan on 26.4.23 and was assigned a RM - Reshma K A. The first day, she spoke to me and took all the details regarding our flat requirement.
Even after a week, she didn't suggest any properties, was not working with us to find a flat for us. Not replying to our calls and messages. I wrote a mail requesting for a change in RM. I got a call saying, the current RM was sorry and will do the work.
But there was no improvement. Wrote a mail again requesting for a change in RM and your team cancelled my plan saying the limit is exceeded? Is this some kind of a joke?
I've been writing mails but the issue hasn't been sorted out. Because of your team's irresponsible behaviour, I'm not even able to contact the owner's because you've cancelled my plan. Extremely poor service.

Dear Sir/Madam,

I am writing to report a fraudulent transaction on my credit card, which was used to make a payment to your company on 10/04/2023 for an amount of 50055.98. I have not authorized this transaction and it has resulted in a financial loss to me.

I request you to investigate this matter immediately and take necessary actions to refund the amount to my credit card as soon as possible. I would also appreciate it if you could provide me with the details of the transaction and any other relevant information related to it.

Please take this matter seriously and take prompt action to resolve it. I also request you to take necessary steps to prevent any such fraudulent transactions in the future.

Thank you for your attention to this matter.

Very bad experience with NOBROKER.COM.
They have given quote for one amount and partner increased price at the time of shifting.
They promised to deliver goods with in 4 to 6 days but didn't deliver on time.
And no proper response from partner or nobroker.
I will suggest every one. Not to take PACKERS and Movers service from No Broker. They don't have any knowledge or experience on this field completely depending on some partner .

Hi Team,

Kindly address my queries facing with No Broker company. Details are in below trailing mail.

Dear Team,

Kindly address the below mentioned issues. Please refer to the trailing mail.

Your team took 4 days to deliver the missing product which they have kept in their own bag and failed to return it. They do not care for customer suffering and they just want their money.
I have taken the Premium package to get hassle free shifting services but your team troubled us a lot.

I have tried to reach RM (Razik Pasha) who was assigned for this but he never responded back. This behavior is not at all acceptable.

[protected] Forwarded message[protected]
From: Kiramkumar G
Date: Thu, May 4, 2023 at 9:38 AM
Subject: Unprofessional behavior & cheating
To:

Dear Team,

I am writing you this email to bring to your notice that what was happened for with the services opted from you.

1. House Shifting services:
A) While packing things they kept our TV wall mount unit in their bag but did not returned it at the time o[censored]n loading/ unpacking.
I am keep on trying to reach the shifting team but they are not responding.
In fact called your House shifting management team and they promised me that it will be delivered by night, it's been 4 nights which were passed away but till now I did not get my TV WALL MOUNT UNIT.
DUE TO THIS WE ARE AT HOME WITHOUT A TELEVISION FROM PAST 4 DAYS.

Request you to check with vendor and return the tv unit at the earliest.

B) I have booked this service as a premium service but the team came were so unprofessional and they never listened to us. They just want to dump all house hold items without proper parking as they want finish their job quickly and to save material cost.

C) some of the items were damaged, I have called and informed NoBeoker RM team on procedure to claim insurance but they never turned up on this.

2) Rental Service:
A) I have taken the premium service as it says money back plan but the RM assigned was not supportive enough to fulfill my requirement.

I have already escalated with escalation team but didn't get a favourable response.

With all these concerns, I am unpleased to say that opting services from NoBroker is not a good decision.

Regards,
Kirankumar

[protected]

PNM grievance officer via freshdesk
May 4, 2023, 4:11 PM (1 day ago)
to me

Hi Kiram,

Greetings from Nobroker!

We have already highlighted your concern to our team. Let me ensure you would get an update on the same soon.

Thanks & Regards,
Suman., Kiramkumar G
wrote:
--
You received this message because you are subscribed to the Google Groups "PnM Grievance Officer" group.
To unsubscribe from this group and stop receiving emails from it, send to grievanceofficer dot pnm+unsubscribe at nobroker dot in.
To view this discussion on the web visit

Kiramkumar G
6:31 PM (1 minute ago)
to PNM

Hi Team,
As per below response from you, I have been waiting for your response for more than 24hrs. I have raised a concern yesterday with you but till now there is no action on this.
is that how the Grievance team works to resolve customer escalations or complaints and you never bothered of customers pains what they are being struggled because of your irresponsibility /uncareness / ignorance.
If that is the case then do not promise customers that the grievance will sort out the issues and do not claim that NoBroker is the best vendor in the market.

regards,
kiran

It was already discuss with no broker supervisor zeeshan that there should be door to door delivery & bed assembling, unfolding & keeping all material at designated place. This all are already discussed & he has given Afframation for all conditions. But at the time of delivery no one came to unload material. I have called number of times to the customer care but no one has taken any action. After some time they have blocked me & I am unable to connect them. Most of them are keeping my call on hold & after sometime they cut the call. From afternoon 11:00 o'clock I have wait for labor every time they are saying they will come & at last in night 9:00 they told no one will come u took ur luggage. I am very disappointed with no broker service team. There service are worst. I will never recommend no broker.. I have already attached snap shot of my calling.. Number of times I have called to team.. I talked to customer care representative drushyant & then vinu kumar but no support me. At the time of booking they have promise a lot of services but actual on ground no one is supported & I have to all my work.. My HSPM id is 7071724. I only kept my all luggage from vehicle to ro & assembled bed & washing machine.. No broker is fake.. I need action on their team.. Or refund my all money..

I had scheduled packers and movers on 1st may at 2 pm, but no one showed up, no one called, I was in distress the whole day as i had to move anyhow. I had to call around to get the number of the vendor assigned and when i called him, he said that no information was given to him. I had to literally beg my landlord to let me stay for one more night. Next day when the men came to move they charged me extra which was not a problem only if they would have come on time, so i was charged extra and was left in distress and tension, and no one helped from the team. I had to call nobroker customer care so many time still no action was made.
when i demanded compensation they just told me that token money will be sent, which I haven't received yet.
I even tried to reach out nobroker on twitter, but no response.
i had to pay 349 + 1800, for a 1BHK shifting.
I am very very disappointed in the service provided to me
I hope you understand what i have been through and give me equivalent compensation.

Regards,
Pratishtha jain
[protected]

Hey, I'm Hardik
This complaint is regarding the unauthorized transactions that took place using my credit card on 10th of April 2023 through NOBROKER TECHNOLOGIES.
this fraud where the transactions from my credit card was done for 50055.98.

777685 is your One Time Password (OTP) for Phone no. verification on NoBroker - World's largest brokerage free platform.

My relax tenant plan was frozen before finalising property.