I had paid advance of Rs.15, 000 to NoBroker Renovations on 26th October for some renovation work for my apartment Pune. However, I wasn't happy with the way the project was bring handled since some of the nitty gritties were not clearly explained upfront and numerous levels of communication. Hence, I requested for a refund the very next day i.e. 27th October.
While i was in my right to claim for a refund within 72hrs of paying the advance monies (as per the terms and condition specified by NoBroker in the estimated quote basis which advance was paid), the escalations manager (Mr.Bharath Krishna) vehemently denied to refund the advance monies and I was informed that he is the sole decision maker. I haven’t received a call back despite several emails and personally calling 20 times on the registered number of NoBroker Renovations. Infact, I also tried calling on the personal mobile number several times of Mr.Bharath Krishna and Mr.Mayur Badhe (Project Manager) but have not received any response. In some instances, even ongoing calls have been disconnected by the NoBroker staff with no facility of calling back or reaching out to a senior team (who can handle escalations over and above the specific individuals named earlier).
I am surprised that refund can be denied to a customer (contrary to the T&C specifically communicated in black and white by NoBroker to customer). If this fact would have been clearly communicated to me upfront, I would have not proceeded with paying the advance monies itself. It's even more frustrating for me that I have since not received a positive response from any of the numerous persons involved in this project (either email or whatsapp), who were infact inundating me with several calls when the balance monies were due for payment. Was this information helpful? | 
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