Nobroker — Rent payment

I was paying the rent of rs.30000 to my owner account through nobroker from past 6 months, when i try to make payment in this month the payment was successful. But, the payment was put on hold and later on they sent below email:

“we have put your may's rent payment of rs.30, 000/- with reference no - nrp-1162606 on hold because our systems have detected it as a suspicious transaction that you might be making to your own / close associates bank account. Please send us a duly stamped valid copy of your rental agreement with rent amount and landlord name as mentioned by you for this transaction on or before 25/05/2020”.

They are saying that if rent agreement is not produced 2% of the amount will be deducted as penalty. They have already taken 1% as processing charges total 3%. They are taking the amount of the customer, without the purpose of the customer is not solved. If the rent agreement is required they would ask at the time of registration only.

They are telling that i will take 5 to 7 working days to refund the amount, still after deducting 3% i. E. Rs.900/-.
If they think of suspicious transaction, they should do complete reversal of transaction. But they will smartly deduct all possible fee and give you rest of the money.

Name kavya hs
Mobile [protected]