Comments
Hi Rajiv, service charge is a non-refundable amount. Also, whenever a transaction is found suspicious by our system a rental agreement needs to be mandatorily provided to avoid any fraudulent transaction. However, we have highlighted your issue to our team and one of our specialists will certainly connect with you on priority.
Reply
Hi Rajiv, we understand that there was a mismatch in the owner's name in the agreement. Therefore, we've refunded the amount after deducting service charges. Hence, we are closing your complaint. Please let us know if there is anything else we can assist you with.
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