Nobroker — Rental and Seller subscription plan

gurushri

from Bengaluru, Karnataka

Sep 1, 2022

Address:

204-A2, Genesis Apartment, Outer Ring Road, Ibblur Village Bengaluru Bangalore District Karnataka India 560102

I subscribed for the rental CPMS plan by paying Rs.6000 on 3rd April which is fully refundable and while the plan was active I got a call from NoBroker asking to buy a seller plan saying that there are potential buyers and I will be only connected to them if I buy the Seller plan and by current rental CPMS plan will be refunded. They made me buy a seller plan which is partially refundable by paying Rs.25000 for 90 days.
I am not satisfied with their services as they haven't kept their promises and I have been misguided and I have lost more than Rs.1Lakh, 3months of rent summing upto Rs.80000, Rs. 25000, Rs.6000 and I want a full refund with compensation. I have escalated the issue several times and have written emails and and haven't got any satisfactory response from them.
I have all proofs against them, invoices, emails, photos, etc...

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NoBroker customer support has been notified about the posted complaint.

Sep 12, 2022

Updated by gurushri My complaint is not resolved and I will be filing a consumer complaint online.

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Comments

NoBroker Customer Care

from Bengaluru, Karnataka

Sep 2, 2022

Verified Support

Hi Gurushri, we are disappointed to hear that as we always strive to provide a pleasant experience with our services. We would also like to inform you that if you are eligible for a refund as per the terms and conditions of the plan, we never delay initiating the same. Hence, kindly share your registered contact details so that we can connect with you and provide you with a quick resolution.

gurushri's [Complaint's author] reply, Sep 3, 2022

You already have my contact details and registered email address. Please reach out to me via that channel.

NoBroker Customer Care

from Bengaluru, Karnataka

Sep 2, 2022

Verified Support

Hi Gurushri, We are disappointed to hear that as we always strive to provide a pleasant experience with our services. Also, we would like to inform you that if you are eligible for a refund as per our terms and conditions, we never delay initiating the same. Hence, kindly share your registered contact details so that we can connect with you and provide you with a quick resolution.

NoBroker Customer Care's response, Sep 17, 2022

Verified Support

Hi Gurushri, as per the update from our team, a refund has been initiated for the seller plan and the same has been settled in your account. We would also like to inform you that the CPMS plan amount is not refundable wherein you discontinued the CPMS service post finalizing the tenant. Kindly let us know if there is anything else we can assist you with.