[Resolved]  Nobroker — Shifting services with NoBroker

Horrible experience during my shifting with no broker. From day 1 till about 3 months after the shifting, I kept on getting nightmares.
I booked for shifting from Pune to Kolkata in Dec ember, 22. Nobroker allocated a partner which is completely unknown (southern express) with very negative reviews. They had no sense of structured packing like screws of cot packed with kitchen mashalas, Pooja stuffs packed with bathroom buckets, AC remote with my wifes makeup kits etc. and many more. So effectively I had to unpack 73 boxes in a heap of stuffs to set up my destination house.
The partner charged 5000 extra for no valid reason, just by increasing the number of boxes, max of which were kept half full to increase the count. This is the only company who goes beyond the quote which were given by them after physical inspection.
Now they delivered a box less with 3900 rs of known and several unknown stuffs missing. After 1000 follow-ups, I got 2500 only as compensation .
Then, while setting up my AC after 2 months, we saw gas/condenser pipe was completely damaged. Urban Company charged me 5500 for changing the pipes and re filling the gas. Few AC screws were also lost.
The screws of my hydraulic bed were misplaced and I had to fix it with welding. My 70K bed hydraulic is fixed and doesn't move. Note, you can't buy a hydraulic screw, you have to replace the whole setup which costs around 800 plus carpenter charges.
One small cupboard is broken. My TV unit's drawer has fallen apart. Lot of screws of my 3 door wardrobe were missing and Damro charged me 800 just for the missing ones. There are atleast 4 dents on my fridge. 2 big buckets are crushed. And many many more such damages.
For all these broken items as above, no broker didn't even reapoded to my email with valid GST bills from reputed companies. Infact, when I contacted the insurance company, they dismissed the case and didn't provide short or damaged delivery report after atleast 20 follow-ups.
Eventually I had spent 10k more than the quote I got from Aggarwal (which is 25k more than No Broker quote). Then add the hassel and time I had to spent to fix the mess created by no broker and it's partner.
If you trust genuine feedback and reading this one..stay 1000 miles away from no broker shifting services. There service is extremely bad. And they use partners / 3rd party. So you will keep banging your head on the wall to understand the accountability. Stay away.
Their cheap quotes are just a trap to make your life utterly miserable.
Was this information helpful?
No (0)
Yes (2)
Aug 29, 2023
Complaint marked as Resolved 
NoBroker customer support has been notified about the posted complaint.
Verified Support
Jun 29, 2023
NoBroker Customer Care's response
Hi Debasish, we understand that shifting was completed in the month of January, and you highlighted that your AC was damaged while shifting. A compensation cannot be possible as it has already been 2 months. Also, we've already compensated Rs. 2500 for the missing items. Hence, we're closing this thread, and please let us know if there's anything else we can assist you with.
Complaint comments 


Hi Debasish, we always try to provide our customers with a seamless and stress-free experience when it comes to our shifting services and do not charge extra apart from quotation. We regret that the partner you were assigned did not live up to your expectations. We understand your frustration with the damages and losses incurred during the shifting process. Hence, please be assured that our team is looking into your issue and we will certainly get in touch with you at the earliest.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    NoBroker Phone
    +91 81 0755 5666 [Whatsapp]
    +91 92 4170 0000
    NoBroker Address
    204-A2, Genesis Apartment, Outer Ring Road, Ibblur Village, Bengaluru, Karnataka, India - 560102
    View all NoBroker contact information