[Resolved] Nobroker — Sold Wrong plan...

[Resolved] Nobroker — Sold Wrong plan...

N Najmabanu

The person who spoke gave details of plans and sent a link to pay the amount. but to my shock after paying the amount it was showing details of another plan. I had discussed for a money back plan and was sent link to pay for the other one. After repeated request to swap or upgrade the plans they are not responding as before buying plans. They are passing the blame and nobody is taking responsibility for anything. They always say we will get back to you and that doesn't happen till we again call them. Almost 8-10 days have passed for a 45 days limit and nobody from nobroker also is responding regarding change of plans. If they can't help me out altleast let them refund it. This has caused a. Trauma for me. I need some relief. Kindly help me out. Was this information helpful? No (0) Yes (0)
Jan 25, 2021 Complaint marked as Resolved NoBroker customer support has been notified about the posted complaint.
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Comments

Prabir Saikia

from Bengaluru, Karnataka

Hi There, we always want our customers to have a smooth & hassle-free experience. We'd certainly like to do a major deep-dive here to understand what went wrong to provide you with a satisfactory resolution. Hence, we'd request you to share your contact details so that one of our specialists can connect with you over the phone & discuss this further.

NoBroker Customer Care

from Bengaluru, Karnataka

Verified Support

Hi There, we understand that our team have been in touch with you and resolved your issue. As discussed, we have processed the refund from our end. Please let us know if there is anything else we can assist you with.