Nobroker — "super money back plan " money not refunded

Address:

562125

This complaint is regarding nobroker company. I tried to use their services to find a tenant for me. For a change i thought i will take assistance of no broker so that it will be easier for my parents. However not to be.. This is how it went

Once i got to their website and just enquired about the plan i and my parents were flooded/spammed with so many calls and emails. I was in talk with one person called lily fron no broker and in the interim my parents were getting calls as well from other guys from no broker all.

Lily was constantly reaching out to me to get into the plan. She was prompt with any queries as well. Ofcourse her job was to get me in. She explained me all the plans available and suggested me "owner super moneyback plan (Around 11.5 k including gst" since she said that if they cant find a tenant within 60 days they will return the money without any questions. Since i trusted her/nobroker and plan looked straightforward (Atleast on paper/their website) i didn't enquire much and enrolled

I enrolled on dec 5th. The moment i enrolled the lady whom i was in contact with (Lily) these many days kinda told bye bye and said someone from no broker will call me shortly who will also be my rm. I got an automated email with the name and contact details of my rm. Since my rm didn't call, i called at the number given. That was a generic number and no one picked. I even sent an email to which no one responded. I called customer care of no broker and they said the so called rm is busy and some one else will call.
I and my parents - none o[censored]s got any call.
The main point (By lily) to quickly enroll me into the plan was because weekend was approaching and many people will come to inspect the property. And here i am on friday (Dec 6th) without even knowing who my rm is.. It was all confusion
I called up lily again and she said she will arrange a call back from someone. Got to know my rm is a lady called mary (Not sure why did they send emails initially
With different rm, 2 different people) by now i already got to know its useless. Because the easiest thing normally a company can do is arrange a spoc. And on top of it rm mary looked clueless. It appeared she called for sake of calling as she had absolutely no idea about my property. I had shared all tge details over web and again to lily before enrolling. Things like sqm of house, amenities etc it took good 30 mins or so and was pretty use less. This is the only time i spoke to her after which it was almost impossible to reach her.
Btw she also asked me how much deposit and rent am expecting to which i said 80 k deposit and 15k rent.. Both negotiable. I also told her that i had no clue about real estate market in bangalore these days so we will take it as it comes based on demand. But i was not adamant at all. But she insisted people will ask for negotiation and told she will put 1 lac as deposit for now..
On dec 7th sat i tried reaching out to mary to see if someone is coming over for inspection, if keys are collected etc. No response
On dec 9th she says the keys are with frm. I was like can you give me frm's details so that i know if it is true (Ofcourse i just asked the number of frm but was not blunt)
There was no response until 11th. Even i tried calling her mobile number. All i want to know is if keys are collected, are there any leads etc. But to no avail.
(Afterall lily wanted me to enrol quickly was she claimed there were people lined up over the weekend.) anyway i was sure now they are not gonna do anything. Because good companies will keep the client informed. The whole point of taking this plan was for peace of mind (Ofcourse not the case)

I reached out to lily again and said that my rm doesnt even pick the call, doesnt keep me informed.
On dec 12th mary says she was busy and will call me 6pm ist which she never did. Just buying/wasting time techniques

On asking her multiple times on dec 15th mary sends me a message that keys are not collected at all? I was like all these days you were lying? I didn't follow up at all after that and i found a person on my own on dec 20th. I informed the same to cancel my membership and refund the amount. They wanted to see the agreement. I got a deposit of 50k and 15k

After i asked to cancel the membership another lady popped up from no where who is apparently another rm of mine (Which was never told btw). She was hiding where am not sure until now. Her name i guess is vikita. Apparently she is the boss of mary. Atleast she claims to be. I was like what are you gonna do now? Why cant mary or lily refund my money.
(They just need another face to reject my refund).

I was in touch with vikita for good 2 weeks or so. She told she will ask the management and process my refund. Then she comes and says cant refund because the deposit i got is only 50k. When i asked her that i would like to talk to your manager she said i cant as she is the last point of contact which was funny. I mean if they claim what they claim to be (A big no broker company), there must be someone whom vikita is reporting to. All absurd reasons

Long story short... They are trying to find lame reasons not to refund. I told them below points but they responded like any unethical companies would do (Tried to find excuses to resort to my money). Here are the points

1) you failed to keep me informed.. Didn't even get a single lead let alone actually taking some one to property
2) deposit thing would have made sense if you actually got someone and if i would have denied citing deposit as reason.. They failed to get even a single lead.. Moreover the whole process was completely chaotic with no one bearing any responsibility
3) i always told them that am flexible with deposit. Based on demand ofcourse... We had only one phone call (Dec 6th one which i mentioned above as long and useless one) and they never asked what is the least i want to go... I told them negotiable. Am always flexible with deposit (Even with last tenant i was flexible and didnt charge much)
4) they put absolutely 0 effort and now refusing my money back

They have breached my trust and am harassed mentally. It is so tough to digest cheats/frauds like these