Nobroker — Super relax plan cancelled without service fulfillment or refund

I purchased NoBroker’s Super Relax Plan expecting end-to-end rental support. I finalized a property through their field manager and shared ID proof and token amount after confirmation. Later, the owner backed out. Instead of assisting with a new property, NoBroker cancelled my plan without fulfilling the promised service or issuing a refund. It’s been over a week since I raised this, with no resolution or response despite multiple follow-ups and escalation emails.
This is a clear case of service deficiency and violation of their money-back guarantee. I request the forum to take necessary action and direct NoBroker to either reactivate the plan or process a full refund.