Nobroker — Token Amount 10,000 sent but not furthered

NoBroker took Rs.10, 000 as token from me before sharing owner’s details and then once I got the owner details, I met the owner and finalised the deal. However, the 10, 000 was not deducted from the deal amount because NoBroker never forwarded the amount to the owner, nor did it refund it to me.
I have been calling them for 2 weeks now, they keep deferring my call and not attending to it.
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Hi Shreeya, thank you for writing to us. Please share your registered contact number so that we can arrange a call back from our dedicated team to assist you further.
Hi Shreya, we've been informed by the owner to notify you about adjusting Rs 10, 000 in the next rent payment. Our team has made several attempts to contact you via phone and email, requesting your availability, but unfortunately, we haven't received any response. Hence, we are closing your complaint. Please feel free to reach out to us in case you need any further assistance.

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