[Resolved]  Nobroker — Zero Assistance with Relax plan. Waste of money and degraded health

I purchased relax plan last Sunday (April 2nd 2023) Til date I am not assigned with a proper relationship manager. No assistance provided for house hunt.
I am trying to manually get owner details and call up owners and schedule visits myself. To do this I dint need relax plan.
It’s so frustrating to keep calling these no broker ppl every day right from asking them to assign a person and for every small thing.
The relationship manager who got assigned to me the next day went on leave and wasn’t available at all.
Harish is a backup guy who calls me and asks if I finalised property, where they did nothing about finding properties in the first place.
Nobroker should remove this intermediate plan called relax plan, because it’s only fooling the customers.
There is no assistance provided by them.
After I do all the work they wil force me into paying money to some owner not even worrying whether or not I m ok with it. There is no bargaining that they do. No help at all.
I could have jus got the previous plan Freedom plan and stil did the same things without being pressurised so much.
I got the relax plan so I need not spend so much time finding properties and talking to owners.
But I ended up doing more things in a stressful and frustration circumstance.

Currently there is RM assigned to my profile in the app. After all this, if I go check the plan, The plan page shows ‘Limit exceeded’ when I have more than 35 contacts remaining to be taken.

Requesting assistance in getting refund for no work being done from their end.
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May 17, 2023
Complaint marked as Resolved 
NoBroker customer support has been notified about the posted complaint.
Verified Support
Apr 15, 2023
NoBroker Customer Care's response
Hi Deepa, as you have not shared your registered number which is required to investigate the issue, we are closing the case for now. Please reach out to us with the same so that we can reopen the case and assist you further.
Complaint comments 

Comments

Hi Deepa, we ensure to assign a relationship manager to provide proper assistance to our customers in finding a suitable rental property. Also, if you are eligible for a refund as per the terms and conditions of the plan, we never delay processing the same. However, kindly share your registered number so that we can check the reason behind it and get this sorted out on priority.

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