Nokia Company (Http: / / Www.microsoft.com / ) — Regading replacement of Nokia Lumia 800

Address:

Khordha, Odisha

Dear Sir I bought a Nokia Lumia 800 phone in 2012 and I extended its warranty in 2013. In the month of October 2014 the display stopped. Nokia care center at Saheed Nagar Bhubaneswar, INDIA recommended for replacement of phone since the required part for replacement was discontinued. On[protected], I got a call regarding replacement from Nokia Care center (Saheed Nagar) informing a LUMIA 625 model can be offered instead. I was not ready to accept the replacement for the following reasons: 1. The cost of my Nokia lumia 800 was 18870/- INR and the replacement was worth of 10000/- INR. 2. In comparison of Lumia 800 the replacement was having very less features. 3. The phone was looking too old. In this regard, I lodged a complaint to Nokia care center (Service Request No. 1-[protected]) and asked for proper justification regarding the acceptable replacement. Mr. Chandrakant, who was handling this, was unable to justify it and he assured me that their back end team will contact me within 7 days. Unfortunately, I did not get any call even after 3 or 4 reminders about the progress of complaint. Neither had I got any call nor any email from them. Then again, on 17 Feb 2015, I made a call and Mr. Rakesh (customer care executive) assured me that my case was being handled by Mr. Chandrakant and who will contact me within 24 hour. Still, I did not get any response. Since, I was not getting response from customer care so I went to Nokia care center, Saheed Nagar. They told that they have only that particular model to replace and they also informed that they cannot offer any alternative. My question is what is the value of the warranty??? Why I cannot get a refund if they are unable to replace the model??? Because in any case, I bought a wrong phone with value less warranty and even I cannot get a refund or any replacement of similar cost. I hope this complaint works for justice. With Regards Dharmendra K Bhargava Senior Research Fellow Cancer Biology lab Department of Gene Function and Regulation Institute of Life Sciences Nalco Square, Chandrasekharpur Bhubaneswar, Odisha-751023 Ph. [protected] E-mail: [protected]@gmail.com