[Resolved]  Nsdl E-Governance Infrastructure — ekyc failed through aadhar card while applying new pan card

Address:Thoothukudi, Tamil Nadu, 628008

I applied for the pan card approx one month before and paid the fees through my sbi online banking but the e-kyc failed due to which it displyed the following message :
Your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days.
Now its been over a month but neither the refund has come nor e-kyc has completed.

My token is: [protected] dated 25/07/17
Email i'd is: [protected]@gmail.com
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Sep 2, 2017
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Jul 28, 2017
NSDL e-Governance Infrastructure Customer Care's response
Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
Complaint comments 

Comments

Hellow, myself shivakumar from gadag district, ron taluk, mudenagudi village, here by informing you that i have lost 594.50 rupees while applying for pan with your site, and there is no any success of application and i did not get any process of pan from your side. so i had applied for pan with an agency. so kindly refund my money 594.50 rupees

My pan no CKLPK9694P plz check . because bank civil report till today 6 loan in my pan card.

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