[Resolved]  Nsdl E-Governance Infrastructure — Getting pran not found in database error while creating a-pin

Hi, i have opened atal pension yojana (Apy) with sbi online banking and contribute regularly. I have even got my pran no through sms but when i try to create i-pin it says "pran not found in database". I have also downloaded my pran card.

Can you please help me get this issue resolved for the below given details -

Poonam ashish pancharas
Pran[protected]
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Jul 6, 2017
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Jun 05, 2017
NSDL e-Governance Infrastructure Customer Care's response
Dear Poonam,

This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address:
NSDL e-Governance Infrastructure Ltd.
1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai – 400013
We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
Complaint comments 

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I HAVE APPLIED FOR NEW PAN CARD, AND ALSO I HAVE PAID 3 TIMES AT THE SUBMISSION THROUGH MY DEBIT CARD.. BUT IT DOESNT RETURNED MY MONEY BACK AGAIN..
email id: [protected]@gmail.com
name: SARATH CHANDRA JAVVAJI
Token. No. [protected]

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