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[Resolved]  Nsdl E-Governance Infrastructure — regarding refund of online processing fee

I applied for pan card using e-kyc option. But it failed and gave reason that some of the information does not match with adhar card. Apply using physical mode and the deducted money will be refunded within 7 working days. It has been more than 7 working days but still it has not been refunded and i have already applied for pan using physical mode. My token number is [protected]
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Sep 8, 2017
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Aug 03, 2017
NSDL e-Governance Infrastructure Customer Care's response Information is insufficient to resolve your grievance. Kindly Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in /call on[protected]
Aug 21, 2017
Updated by michelemistry I emailed my temporary toekn number, e-mail id and date of birth. But still no response. Kindly resolve my issue and refund my money.
Aug 21, 2017
Updated by michelemistry It has been around 12-13 days since I sent the information.
Sep 08, 2017
Updated by michelemistry Will my complain ever be considered?
Complaint comments 
3 Comments

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Comments

Acknowledgment number : [protected]
Name : om prakash
Category : individual

I am 100% sure that i have never applied for any other pan card before.
I am also tired of contacting nsdl customer service number [protected]
Buts its 24*7 busy. Please hel me.

Reply
Dear sir/madam,
i requested u, plz resend my pancard at following add.
acknowledge no.[protected]
pan no. DRBPM914G
Add. 16/69 gower chowki road hajiipura tajganj agra
MOB:[protected]
Plz, do needful as earlist as possible.
Reply
On 19.07.2015 i had applied for new pan card but after completing the transaction website of nsdl said your mobile no. is not updated in aadhaar card and payment has been deducted from my bank account. My token no is [protected]. So you are requested to refund the sum
Reply

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    NSDL e-Governance Infrastructure Phone
    +91 22 2499 4200 [Vidya Lakshmi]
    +91 22 4090 4242 [Head Office]
    +91 11 2370 5418 [New Delhi]
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