[Resolved]  Nsdl E-Governance Infrastructure — session expired after money deducted from bank account

Hello sir,
Yesterday, on 12th december 2017, i have applied for new pan card. I have paid 118/- using icici debit card. After payment was made by debit card it required aadhaar verification and asked for otp, but it showed the page that said the session has expired, please login.
I didn't notice my temporary token number even.
Sir please refund the money as soon as possible.

My name is — sumit badaya
Email - newlife. [protected]@gmail.com
Pan no.: bespb1311l
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Jan 27, 2018
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Dec 15, 2017
NSDL e-Governance Infrastructure Customer Care's response
Information is insufficient to resolve your grievance. Kindly Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in /call on[protected]
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महोदय
मेरा पेन कार्ड नामाकंन नंबर -[protected] यह है जो एक वर्ष से अभी तक नहीं बना है ट्रैक स्टेटस में देखते है तो उंदर प्रोग्रेस बता है है इस लिये आप से निवेदन है की मेरा पण कार्ड जल्दी बना की कृपा करे में बुजुर्ग महिला हू में ज्यादा समजती नहीं मने अभी भी एमित्र पर जाकर बरवाया है मेरी सथर साल की उम्र है में बार बार नहीं जा सकती हू
NSDL e-Governance Infrastructure Customer Care's response, Dec 18, 2017
Verified Support
Dear Hanuman,

If applied through NSDL e-Gov, please provide the 15 digit acknowledgement number to enable us to provide further information.

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