NTL Call Taxi — Cab to outstation

Address:	Chennai, Tamil Nadu, 600042
Website:	www.ntltaxi.com

I had booked a cab from Velachery, Chennai to Srikalahasthi, for a round trip on 13th September. My booking Id is A[protected].
Due to the bandh that happened in AP on 10th september, (yesterday), I wanted to make sure my booking was still ON. Hence called the customer care.
The first person said, there aren't any vehicles sent to AP for the past one week, and TN vehicles are being seized and in any case, the vehicle availability cannot be confirmed before 1 hour of the journey. If I wanted to know for sure that I would get a vehicle, I would have to talk to the Complaints department. He tried to transfer the call to the Complaints. After a minute, he said that everybody in the Complaints department were busy and hence he would call me back, after getting the required information.
There was no callback. I called back after few hours. I spoke to a girl. She told me the same story. But, the difference was that she didn't have to talk to the Complaints department this time. It is the outstation department. This girl also promised a callback, after she personally spoke to the outstation department.
Again no callback. I called again for the third time. I asked for a supervisor, since I was not sure if the agents knew what they were talking. The lady who answered asked me why and I told her my ongoing issue. She confirmed that my outstation taxi booking issue is being handled and put me on hold. When she came back, she asked me, "SO SHALL I CANCEL YOUR BOOKING?"..
I was like.. "WHAT???????" ... When did I ever ask anyone to cancel the cab? I told her NOT TO CANCEL THE CAB and I just wanted to know if the non availability (if any) will be intimated to me earlier. She did not even show any gesture of apology. And just said that I could know it only an hour before the travel.
The whole day I waited for callbacks that I didn't receive. After the last call, I get a callback from NTL. This lady first asked me if I had booked a cab tomorrow (12th september). I said no, the 13th, tuesday. Quickly she said, "yeah, that one. We cannot send you the cab. Since there is an ongoing bandh in AP. We have not been sending cabs to AP and we cannot send you one on 13th too".
I am baffled. I am thinking, 'may be I got quite irritated in the third call and asked her who gave the idea that I am gonna cancel the booking', I am presuming someone called up telling that they are from the outstation department and cancelled my cab.
THE COMPANY LETS A SERVICE REP TAKE REVENGE ON THE CUSTOMER?
Assuming that the cab was cancelled for genuine reasons, Doesn't NTL take up the responsibility of calling the customer to inform that the cab wont be available? Do they wait for each caller to call up and ask if their cab will reach them?
RIDICULOUS.
PATHETIC SERVICE.
I AM DONE WITH NTL. NEVER HAD A GOOD EXPERIENCE EVEN EARLIER.
I WILL NOT REFER TO ANYONE.
SIMPLE CARELESSNESS/ATROCIOUS BEHAVIOR OF THE CUSTOMER SERVICE REPS.