Verified Support
May 10, 2018
Nyati Group Customer Care's response Dear Mr. Santosh,
At the onset I would like to begin by apologizing for the delay in resolving your complaint that was posted 2 days ago.
Coming back to your complaint I would firstly like to bring it to your notice that Nyati Group values each and every customer and we make sure that we recommend the best brands and services to every society based on various factors like cost effectiveness, durability and efficiency. However once the society has been handed over, The society is free to take a call on renewing the services recommend by the builder or replacing it. And you being a valuable member of your society are free to voice your opinion based on your current services. The final decision is taken collectively by the society and the builder dose not play any role in the final decision.
Nyati Elan Phase 1 had collectively take a call on their services to optimize costs and ensure maximum efficiency.
Hence we suggest that this issue should be addressed to your society and a unanimous decision can be taken.
We at the Nyati Group are more than happy to guide & serve you and resolve any issues faced.
Sincerely,
Nyati Group.
Verified Support
May 10, 2018
Nyati Group Customer Care's response Also I would like to mention since the society handover will take place soon for your phase, we assure you our full support and guidance on services and vendors.
Our CRM team will get in touch with you shortly to ensure your current issue has been resolved.
Regards
Nyati Group.
May 10, 2018
Updated by santhoshkv99 Hi Nyati Group,
Thank you very much for your reply. Unfortunately its a very generic reply to some specific concern.
I am giving below once again the issue with Broadband. Apart from this there are many issues which we are facing in West-1 block. Let me put Broadband issue first.
In Nyati Phase-1 [old block ], there are two Service Providers . Kpix and Tatadocomo.
These are two examples of their Plan rates .
Kpix :
50 mbps, 150 GB, Rs 999 - for 1 month
70 mbps, 300 GB, Rs 1199 - for 1 month
Tatadocomo
16 mbps, 100 GB, Rs 999 - 1 month
16 mbps, 200 GB, Rs 1099 - 1 month
Now in our block [ West-1, new block ] ..you have given permission for two service providers [ ?] . They are 7 Star and ICC. Now have a look at what they are charging [ looting ] in West-1.
ICC :
15 mbps, unlimited, Rs 2934, - 1 month
10 mbps, unlimited, Rs 1899 - 1 month
ONLY unlimited plan...No limited plan and You have no choice but pay more than two times than the Phase-1 users !
7 STar :
16 mbps, 50 GB, Rs 1600 - 1 month
16 mbps, 75 GB, Rs 1800 - 1 month
16 mbps, 100 GB, Rs 2000 - 1 month
Highlights:
* Rates are two times more
* Not even ready to respond /give new connection even after society manager directly called and instructed. So you can imagine what will happen when approach for issues !.
Apart from this daily disconnection complaints raining in our group against them.
Now I expect you to answer a SPECIFIC question.
When you are giving monopoly for these two providers [ 7 Star and ICC ], by keeping the better Service providers [ Kpix & Tatadocomo who are already serving in PHASE-1 with way cheaper, better and flexible plans, What criteria you applied ? How can you force us to pay 5 times more and deny better service which are already in Phase 1?
If you care Nyati residents, no way you will sign a strange agreement with these pathetic providers and force us to spend our hard earned money wasting in this.
Please answer why are you not comparing the Plan/Service/Reviews when giving permission ? On what basis you chose these two ? If you check "cost factors", then you simply cannot claim that you care your customers /residents.
Please be specific when answering the question : Why are you discriminating the Phase-1 and West-1 residents when giving Broadband license ?
I exepct a reply for this and then I will go to other major issues. Please note all residents in West-1 are discussing this together and soon you can see complaints being poured here.
Also, please note your argument that "after handing over control to society everything will be ok" doesnt make any sense at all..Because till that you cannot say we need to compromise our life.
Will appreciate a specific reply instead of a generic one.
May 10, 2018
Updated by santhoshkv99 Hi Nyati Group,
Thank you very much for your reply. Unfortunately its a very generic reply to some specific concern.
I am giving below once again the issue with Broadband. Apart from this there are many issues which we are facing in West-1 block. Let me put Broadband issue first.
In Nyati Phase-1 [old block ], there are two Service Providers . Kpix and Tatadocomo.
These are two examples of their Plan rates .
Kpix :
50 mbps, 150 GB, Rs 999 - for 1 month
70 mbps, 300 GB, Rs 1199 - for 1 month
Tatadocomo
16 mbps, 100 GB, Rs 999 - 1 month
16 mbps, 200 GB, Rs 1099 - 1 month
Now in our block [ West-1, new block ] ..you have given permission for two service providers [ ?] . They are 7 Star and ICC. Now have a look at what they are charging [ looting ] in West-1.
ICC :
15-30 mbps [ only 15 guaranteed ], Rs 5049, 1 month [ !!! .. Plz note Kipx takes only 1099 for 70 mbps !! ]
15 mbps, unlimited, Rs 2934, - 1 month
10 mbps, unlimited, Rs 1899 - 1 month
ONLY unlimited plan...No limited plan and You have no choice but pay more than two times than the Phase-1 users !
7 STar :
16 mbps, 50 GB, Rs 1600 - 1 month
16 mbps, 75 GB, Rs 1800 - 1 month
16 mbps, 100 GB, Rs 2000 - 1 month
Highlights:
* Rates are two times more
* Not even ready to respond /give new connection even after society manager directly called and instructed. So you can imagine what will happen when approach for issues !.
Apart from this daily disconnection complaints raining in our group against them.
Now I expect you to answer a SPECIFIC question.
When you are giving monopoly for these two providers [ 7 Star and ICC ], by keeping the better Service providers [ Kpix & Tatadocomo who are already serving in PHASE-1 with way cheaper, better and flexible plans, What criteria you applied ? How can you force us to pay 5 times more and deny better service which are already in Phase 1?
If you care Nyati residents, no way you will sign a strange agreement with these pathetic providers and force us to spend our hard earned money wasting in this.
Please answer why are you not comparing the Plan/Service/Reviews when giving permission ? On what basis you chose these two ? If you check "cost factors", then you simply cannot claim that you care your customers /residents.
Please be specific when answering the question : Why are you discriminating the Phase-1 and West-1 residents when giving Broadband license ?
I exepct a reply for this and then I will go to other major issues. Please note all residents in West-1 are discussing this together and soon you can see complaints being poured here.
Also, please note your argument that "after handing over control to society everything will be ok" doesnt make any sense at all..Because till that you cannot say we need to compromise our life.
Will appreciate a specific reply instead of a generic one.
Verified Support
Jun 02, 2018
Nyati Group Customer Care's response Dear Mr. Santosh,
With reference to your issue regarding the broadband service, the matter was addressed to the management and the vendor has been informed on the same regarding the price factor and the services, upon which he will make a few amendments and in case he fails to do so it has been informed to him that his services would be replaced and the same was discussed at the last society meeting with the Director as well.
The vendor has committed that once he gets a 60-70% occupancy he will propose a more competitive price for the service. And as mentioned earlier once the society is formed, it can reconsider the current vendors and service providers if still unsatisfied by their services.
In case you have any other issues please feel free to meet our site office or the head office.
Regards,
Nyati Group
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