[Resolved] Nyati Group — nyati elan phase 2 wagholi

santhoshkv99

from Pune, Maharashtra

Address:

Pune, Maharashtra, 412207

Hi Nyati Management,

This is regarding the Broadband connectivity in Nyati Elan New Phase at JSPM Road, Wagholi, Pune. As per the information we got from Society Manager, you have given monopoly for the Broadband in the new block to 2 Loacal Broadband providers [ 7 Star and ICC ]. You are not allowing any other providers. Now let me go to the issues with this.

1. I have moved to this new block on April 28th 2018. SInce day one I have been trying to get a broadband connection. Still I havent even got latest plan details/ connection even after contacting 7 Star numerous times. Many people in society are complaining about the frequent disconnection of their service too.

2. The Plan rate of other provider [ ICC ] is unbelievably high. You need to pay 5049 for 1 month Rs for getting a speed between 15 to 30 mbps!.

In Nyati Phase 1, there are two broadband providers [ Kpix and tata Docomo ] are giving very good plans like 50 mbps, 100 GB for 999 [ 1 month ] .. 70 mbps 300 GB for 1099 .. These plans are 5 times cheaper than ICC ..

But for some strange reason, Nyati management is not allowing these service providers in Phase 2 when they are allowed in Phase 1...And only 7 Star and ICC are allowed in Phase2..Due to this, they are giving extremely costly plans and poorest of poor service.

This is clearly a discrimination against the people staying in new block and Nyati Management should immediately revise this decision and allow Good Service providers in society based on the plan rates and service instead of randomly giving monopoly and forcing us to spend 5 times more in a month.

Please address this issue asap.

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Jul 4, 2018

Complaint marked as Resolved

Nyati Group customer support has been notified about the posted complaint.

Verified Support

May 10, 2018

Nyati Group Customer Care's response Dear Mr. Santosh,

At the onset I would like to begin by apologizing for the delay in resolving your complaint that was posted 2 days ago.
Coming back to your complaint I would firstly like to bring it to your notice that Nyati Group values each and every customer and we make sure that we recommend the best brands and services to every society based on various factors like cost effectiveness, durability and efficiency. However once the society has been handed over, The society is free to take a call on renewing the services recommend by the builder or replacing it. And you being a valuable member of your society are free to voice your opinion based on your current services. The final decision is taken collectively by the society and the builder dose not play any role in the final decision.
Nyati Elan Phase 1 had collectively take a call on their services to optimize costs and ensure maximum efficiency.

Hence we suggest that this issue should be addressed to your society and a unanimous decision can be taken.

We at the Nyati Group are more than happy to guide & serve you and resolve any issues faced.

Sincerely,
Nyati Group.

Verified Support

May 10, 2018

Nyati Group Customer Care's response Also I would like to mention since the society handover will take place soon for your phase, we assure you our full support and guidance on services and vendors.
Our CRM team will get in touch with you shortly to ensure your current issue has been resolved.

Regards
Nyati Group.

May 10, 2018

Updated by santhoshkv99 Hi Nyati Group,

Thank you very much for your reply. Unfortunately its a very generic reply to some specific concern.
I am giving below once again the issue with Broadband. Apart from this there are many issues which we are facing in West-1 block. Let me put Broadband issue first.

In Nyati Phase-1 [old block ], there are two Service Providers . Kpix and Tatadocomo.
These are two examples of their Plan rates .

Kpix :

50 mbps, 150 GB, Rs 999 - for 1 month
70 mbps, 300 GB, Rs 1199 - for 1 month

Tatadocomo

16 mbps, 100 GB, Rs 999 - 1 month
16 mbps, 200 GB, Rs 1099 - 1 month

Now in our block [ West-1, new block ] ..you have given permission for two service providers [ ?] . They are 7 Star and ICC. Now have a look at what they are charging [ looting ] in West-1.

ICC :

15 mbps, unlimited, Rs 2934, - 1 month
10 mbps, unlimited, Rs 1899 - 1 month

ONLY unlimited plan...No limited plan and You have no choice but pay more than two times than the Phase-1 users !

7 STar :

16 mbps, 50 GB, Rs 1600 - 1 month
16 mbps, 75 GB, Rs 1800 - 1 month
16 mbps, 100 GB, Rs 2000 - 1 month

Highlights:

* Rates are two times more
* Not even ready to respond /give new connection even after society manager directly called and instructed. So you can imagine what will happen when approach for issues !.
Apart from this daily disconnection complaints raining in our group against them.

Now I expect you to answer a SPECIFIC question.

When you are giving monopoly for these two providers [ 7 Star and ICC ], by keeping the better Service providers [ Kpix & Tatadocomo who are already serving in PHASE-1 with way cheaper, better and flexible plans, What criteria you applied ? How can you force us to pay 5 times more and deny better service which are already in Phase 1?

If you care Nyati residents, no way you will sign a strange agreement with these pathetic providers and force us to spend our hard earned money wasting in this.

Please answer why are you not comparing the Plan/Service/Reviews when giving permission ? On what basis you chose these two ? If you check "cost factors", then you simply cannot claim that you care your customers /residents.

Please be specific when answering the question : Why are you discriminating the Phase-1 and West-1 residents when giving Broadband license ?

I exepct a reply for this and then I will go to other major issues. Please note all residents in West-1 are discussing this together and soon you can see complaints being poured here.

Also, please note your argument that "after handing over control to society everything will be ok" doesnt make any sense at all..Because till that you cannot say we need to compromise our life.

Will appreciate a specific reply instead of a generic one.

May 10, 2018

Updated by santhoshkv99 Hi Nyati Group,

Thank you very much for your reply. Unfortunately its a very generic reply to some specific concern.
I am giving below once again the issue with Broadband. Apart from this there are many issues which we are facing in West-1 block. Let me put Broadband issue first.

In Nyati Phase-1 [old block ], there are two Service Providers . Kpix and Tatadocomo.
These are two examples of their Plan rates .

Kpix :

50 mbps, 150 GB, Rs 999 - for 1 month
70 mbps, 300 GB, Rs 1199 - for 1 month

Tatadocomo

16 mbps, 100 GB, Rs 999 - 1 month
16 mbps, 200 GB, Rs 1099 - 1 month

Now in our block [ West-1, new block ] ..you have given permission for two service providers [ ?] . They are 7 Star and ICC. Now have a look at what they are charging [ looting ] in West-1.

ICC :

15-30 mbps [ only 15 guaranteed ], Rs 5049, 1 month [ !!! .. Plz note Kipx takes only 1099 for 70 mbps !! ]
15 mbps, unlimited, Rs 2934, - 1 month
10 mbps, unlimited, Rs 1899 - 1 month

ONLY unlimited plan...No limited plan and You have no choice but pay more than two times than the Phase-1 users !

7 STar :

16 mbps, 50 GB, Rs 1600 - 1 month
16 mbps, 75 GB, Rs 1800 - 1 month
16 mbps, 100 GB, Rs 2000 - 1 month

Highlights:

* Rates are two times more
* Not even ready to respond /give new connection even after society manager directly called and instructed. So you can imagine what will happen when approach for issues !.
Apart from this daily disconnection complaints raining in our group against them.

Now I expect you to answer a SPECIFIC question.

When you are giving monopoly for these two providers [ 7 Star and ICC ], by keeping the better Service providers [ Kpix & Tatadocomo who are already serving in PHASE-1 with way cheaper, better and flexible plans, What criteria you applied ? How can you force us to pay 5 times more and deny better service which are already in Phase 1?

If you care Nyati residents, no way you will sign a strange agreement with these pathetic providers and force us to spend our hard earned money wasting in this.

Please answer why are you not comparing the Plan/Service/Reviews when giving permission ? On what basis you chose these two ? If you check "cost factors", then you simply cannot claim that you care your customers /residents.

Please be specific when answering the question : Why are you discriminating the Phase-1 and West-1 residents when giving Broadband license ?

I exepct a reply for this and then I will go to other major issues. Please note all residents in West-1 are discussing this together and soon you can see complaints being poured here.

Also, please note your argument that "after handing over control to society everything will be ok" doesnt make any sense at all..Because till that you cannot say we need to compromise our life.

Will appreciate a specific reply instead of a generic one.

Verified Support

Jun 02, 2018

Nyati Group Customer Care's response Dear Mr. Santosh,

With reference to your issue regarding the broadband service, the matter was addressed to the management and the vendor has been informed on the same regarding the price factor and the services, upon which he will make a few amendments and in case he fails to do so it has been informed to him that his services would be replaced and the same was discussed at the last society meeting with the Director as well.
The vendor has committed that once he gets a 60-70% occupancy he will propose a more competitive price for the service. And as mentioned earlier once the society is formed, it can reconsider the current vendors and service providers if still unsatisfied by their services.
In case you have any other issues please feel free to meet our site office or the head office.

Regards,
Nyati Group