[Resolved]  Nyati Group — pre sale inquiry service

Address:	Pune, Maharashtra
Website:	www.nyatigroup.com

Hello nyati team,
First of all this is not a complaint.
It's an experience and nyati's first impression.
Well i went to nyati elan wagholi project for pre sales inquiry as i am searching for my first home.
After entering the sales office i enquired the reception lady for the sales inquiry, and she handed me an enquiry form. I wasn't directed to seat and fill the form or any other communication like be seated as our executive is busy and till then fill this form. (A basic courtesy missing, fine that doesn't matter that much).
After filling the form i returned it to her and within 2 to 3mins (As he was literally with another client) we were cordially called by the executive.
Till here everything was ok.
We expressed our interest in both ready possession and under construction units and inquired few more things like all inclusive package, etc.
I do admit he explained all the money criteria real well.
Even he explained for a ready possession flat i will have to provide some hard cash as that is an investor flats while that cash value will not be shown in my agreement value which means...? All know...
Let that be as they aren't forcing me to take that, right..
Now when we were discussing regarding sq ft and floors, your executive didn't show any master plan or floor plan for better understanding and i think as company practice he told me everything will be shared via email, which i too appreciate but during on site discussion he must have hard copies or walkway presentation as per sales models, alas he had nothing or he didn't show us anything. Moreover while i'm writing this it been 24hrs and as expected no email received.
Fair enough he may didn't have those, as far as i came to know already a phase is complete, which means, definitely you have sample flat and ready cluster with amenities, ok may be you don't have that too as you have dismantled and handed over to the buyer of that flat and to the society as sometimes that happens.
As i have enquired about ready possession flats so definitely you have that ready as already people living in those apartments
Sorry nyati team nothing such was offered.
How will you feel if you go to tanishq and they don't let see the ornaments and make you aware only about the price and about payment modes... Exactly i felt that # neglected.
For the sake of argument lets consider your sales executive is experienced enough to understand that we were in two minds whether to go for under construction or ready possession (As we inquired for both) or whether we are not sure to go for nyati at all or he may have figured out that we can't afford such brand. (As i asked if price is negotiable).
But seriously speaking this is not expected and appreciated. As i mentioned i am looking for various options and in last few weeks i have been to several builders office and i myself have been involved with this sector for last 8 years and that too with quite a few bigger brands than yours (Mentioned this as your executive told brands don't give offers) but never experienced this at least not in pre sales stage.
There is a thin line between pride and arrogance.

Sorry for using some inappropriate words. I really felt bad but i would definitely revisit your site as i need a home to buy if it suits my requirement and there i will not live with your executive.
Moreover my family is concerned that if pre sales service is like this god knows what will happen post sales.
Please change your mindset and attitude.

I am aware one employee don't define a company, but one employee do effect the impression and you know what they say-
"first impression is...!!! "