Nykaa.com — Delay in the delivery

Hello,
I had ordered philips trimmer on 12th may, with order no[protected]. Dispatched on 12th may only
It had reached ghaziabad (Mohan nagar) hub on 17th may, with delhivery courier service to deliver the shipment. I patiently waited till 19th may and called nykaa only on 20th may to know the reason of delay.
My area comes in orange zone and the delivery hub is 2-3kms away from the delivery area. I can understand the lockdown effects but can’t expect product to come out of red zone (Thane) in 5days and not get delivered in 6days. (Sahibabad)
I had a verbal communication with mr satish (Nykaa ticket number [protected]) who promised to look into the matter and gave 48hours for delivery. It’s been
10 days and i fail to understand, no one is giving a genuine reason. I even raised complaint with the courier services too but they too can’t find the product.