[Resolved] Nykaa.com — failure to deliver products | |||
On 22nd nov, 2019 i ordered products worth inr 1956 from nykaa shopping app. They dispatched the products via shadowfax courier services which reached my nearest hub on 24th november. Since then there has been no update either from nykaa or from the courier service. I have got in touch with nykaa thrice between 24th november and 2nd dec 2019 regarding the status of my order. Nykaa promised delivery by 29th november, but i have not received the products yet. Now the company is not taking responsibility for the order. Neither are they refunding my money. The courier partner used does not have any contact details either. I demand compensation for all the harassment nykaa has put me through. Was this information helpful? | |||
Dec 9, 2019 Complaint marked as Resolved They tracked my shipment. Figured out the issue and refunded the payment as soon as possible. | |||
 2 Comments | |||
Comments
On 3/12/2019 I made a transaction through google pay of 538 Rs and amount was debited now nykaa is denying that they didn’t got the amount and my bank is saying that it was a successful transaction.
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+91 92 2220 1010 [Customer Care]
104 Vasan Udyog Bhavan, Sun Mills Compound, Lower Parel, Mumbai, India - 400013
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We regret to inform you that as per the courier partner's update, your shipment has been lost in transit. Please accept our sincere apologies for the inconvenience caused to you.
We have forwarded the replacement request to the relevant team, we request you to kindly allow us 24 - 48 working hours, and we will get back to you.
We appreciate your patience and understanding.
Regards,
Team Nykaa