Nykaa.com — Fake /not original product

Website:Www.nykaa.com

I ordered loreal true match concealer from Nykaa.com.I had another same product from shoppers stop.When I got the shipment from nykaa.com, I was suspicious after seeing the packaging.It was different from my other product.but when I opened it, I got a broken makeup brush.It seems somebody used it and then returned and this nykaa.com people sent it to me after repacking it.Very very dissapointed with nykaa.
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I am a regular customer of Nykaa and this time i ordered a product by mistake. i registered for a reversal and refund of the said product. its been more than 24 hours and i have not been contacted. i got a ticket no. 781654.its so unethical not to fullfill the terms and conditions of the said website. kindly resolve my issue asap
I ordered three product worth Rs.550 two face wash and 1 cream . when I opened the box, I got 1 face wash and 1 cream .Very very disappointed with nykaa... look into my matter and solve the issue at the earliest.

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