Nykaa.com — product not delivered, refund not initiated,

Website:

NYKAA.COM

I placed a prepaid order on 13-10-18, neither my order is delivered

nor they have initiated a refund, in spite of phone calls, chats

and 20 mails. Their customer support is pathetic. each time their answer is

give us 24hrs to 48 hrs and we will resolve your issue, it has been 18 days

since the order has been placed, now they have stopped replying to the mail

altogether. my order # is[protected], never had this kind of experience on

amazon or even paytm mall. products have always reached on time or

refunds and apologies have been prompt . nykaa is setting a new low of

shopping experience.