Nykaa.com — refund details | |||
A transaction was made on 27th of feb to nykaa.com for ₹2392 from paytm payments bank through the platform of google pay which was debited from my a/c but wasn’t reflecting on nykaa page. On 28th feb i received an email from nykaa stating they have refunded the money today. I waited for a week but till date (22nd march) i haven’t received the refund. I have spoken to the bank and asked them to check for the refund they clearly said no transaction is made by nykaa. I shared my bank statement & my repetitive follow up emails with them but nykaa has not been providing a solution. Upon asking a proof of the transaction they have none. Please look into the matter. Thank you. Anjlika shekhar [protected] Was this information helpful? | |||
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+91 92 2220 1010 [Customer Care]
104 Vasan Udyog Bhavan, Sun Mills Compound, Lower Parel, Mumbai, India - 400013
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We apologies for the delay in response and inconvenience caused to you.
As we have confirmed from our relevant team, the refund was initiated on 09/03/2020. Refund should have been reflect in your account till now. Still, if you haven't received the refund, we would request you to please email us on [protected]@nykaa.com the snapshot of your bank statement from 27/02/2020 till current date so we can escalated to the relevant team.
We look forward to hearing from you.
Regards,
Team Nykaa