Nykaa — pathetic service! missing item and no action taken! late delivery! pathetic customer support | |||
So i had placed an order with this nykaa app on 31st november 2019 and my item was supposed to be delivered max by 4th dec 2019. I had ordered 2200 worth of gift items for an occasion along with other items. Total value around 4k. On 3rd dec, my items were out for delivery according to tracking updates on the app but later that day my tracking information was updated and according to the new information, there was some issue with the courier handel and so items will take longer to be delivered. Finally my items arrived on 9th dec. But the occasion for which i ordered the gift items was already over. Also apart from these gift items, i ordered some more items and out of that one lipstick was missing. I tried raising complaint first by using their chat service in app but believe me this service is too pathetic. The representative will waste your valuable time and won't even read your queries properly and will take a lot of time to respond. Then i tried calling their help desk numbers and they are also pathetic like their chat service. Their customer service number always has lots of disturbance and background noise. Many times i had to drop call in between due to these disturbance. Even after repeated calls, emails, it's been a week now, but i haven't got any update on my queries.in the app i can see, my return request is waiting for approval. I have still no update about my missing items. Overall i lost almost 3000 rupees because of this stupid app. Their customer service sucks and they do not care about their customer. I used to be a prive member and now i suggest to everyone use app like amazon and myntra who really care about their customer. Nykaa Is pathetic in handling their customer. They won't even take responsibility for their own negligence. Was this information helpful? | |||
 3 Comments | |||
Comments
Ekdun cheap product bhja h aur m pichle ek mhine se apna refund mngri hu roj phn krri hu wo roj new new excuses bta dete h...:meko jld se jld apna refund chahiye in my bank account
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+91 92 2220 1010 [Customer Care]
104 Vasan Udyog Bhavan, Sun Mills Compound, Lower Parel, Mumbai, India - 400013
View all Nykaa.com contact information
This is with reference to your order number NYK[protected]. It’s really disheartening to hear that you had to go through this kind of service, We can completely understand how troublesome this must be for you. We are sorry to learn that you have had a disappointing experience. Request you to treat this incident as an exception.
We request you to kindly retain the product with its packaging and seal, and order number clearly mentioned on the package. Our field executives will pick-up the product within the next 1-2 business days. Please note that you will receive a SMS confirmation / acknowledgment receipt from the pickup boy for the products returned for your reference.
Refund will be initiated within 24 hours once the products are picked up. Thereafter, it will reflect in your account within the next 5 business days. As the payment was made through Gift Card and Credit Card, refund will be initiated accordingly.
Gift Card amount - Rs. 555/-
Source amount - Rs. 1950/-
Once again, we deeply regret any inconvenience caused and can be reached on [protected]@nykaa.com for any further assistance. We look forward to welcoming you back at Nykaa soon.
Regards,
Team Nykaa