Ola Cabs — Customer Escalation on very very poor service from OLA Cabs
t's been a frustrated customer service i ever experienced in recent times, last couple of weeks i lost my personal money, time and peace of mind due to your OLA Cab services. I need valid response and timely solution with my money Rs.500 back along with compensation for my follow up calls, time, peace of mind. I have attached my ICICI Bank transaction screen shot for your reference. Brief summary of my frustrated transaction summary: Note: Each and every time i called several time to customer care to reach your team and they will put me in hold for not less than 20 - 30 min every time and all the time i need to explain in detail about whole history of transactions. Date Mode of Contact Transaction Description 1-Oct-14 Call to Customer care Through my one my friend came to know OLA Cabs Introductory Offer, Installed OLA in my mobile added OLA Money of amt Rs.500 (Considering I will get the return of Rs.1000 OLA money credit on my account) but its not reflected and I called customer care and mentioned it will get credited in 24 hrs. (But my amount got debited from icici account ) 4-Oct-14 Call to Customer care Checked the App and it's not reflected my balance so called the customer again and they said it will take "48 hours" to credit back on account 10-Oct-14 Call to Customer care Again contacted after 10 days, as it's not credited on my account yet, given all my bank (icici bank) transaction id and other details and informed that OLA team will contact me with further details 14-Oct-14 Call to Customer care Waitied for the call but no from OLA team, so called back again but got the same response that I will receive the call in 24 hrs 15-Oct-14 Call to Customer care As usual no calls from OLA, followed up again and asked for the reason but this time OLA team mentioned that payment was not credited in OLA account and asked me to check with my bank. So I immediately called my bank and logged a complaint against that transaction 17-Oct-14 Call from ICICI Bank As per their SLA, with in 2 working days got a call from ICICIbank and informed that transaction made was successful and amount was credited in OLA account. 17-Oct-14 Call to Customer care Tried reaching the OLA number several times but no luck 20-Oct-14 Call to Customer care Reached OLA customer care and informed the same, as usual Customer care representative informed that they will get back to me in a day or two 30-Oct-14 Call to Customer care Asusal no follow up phones calls OLA, so called OLA number Today and explained the whole history of my transaction (Spoken to Mrs. Haripriya - Manager) as almost 7th time and she suggested me to sent these transaction in email along with my icici transaction screen shoot, so that OLA team will contact me in next 24 hours without fail 1-Nov-14 Even after two workings days, i didnt get a single mail from OLA Support even "thx received mail " also.. or anyservice call. Very Very POOR Customer Service. Afterthat i have to make a call, first the manager was not ready to talk with me. After 15-20 mins of debate with customer care rep only Manager came to phone line... Then again chking the whole history for 10 mins and asking for mob number to transfer the amt. But not ready to pay me compensation for mistake they done and the calls i made for more 10 times ... She was little harsh with me too and not ready to give contact details of her manager, saying "i cant" which was little harsh...
[Nov 03, 2014] Ola Cabs / ANI Technologies customer support has been notified about the posted complaint.
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