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Ola Cabs / ANI Technologies Complaints & Reviews

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K
Keshav Pai
from Surat, Gujarat
Oct 23, 2014
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Address: Bangalore, Karnataka

As you all know, Ola had released a coupon (TR500) which gave Rs 500 credits which can be used for paying the rides. I was excited and immedeitly used this coupon and got 500 credits. I planned to use this credits for airport pick from bangalore airport to my home along with my parents. Infact i wanted to give surprise to my parents by paying very less charge (or nill if <500). After about 15 days, i booked the cab through the app. The 500 balance was still there. I called the customer care and enquired to confirm whether i can use these 500 credits to pay for the ride. They said yes and i happily booked the cab. He never mentions about the code used for getting the credits. The cab came on time and i boarded the cab along with my parents. The driver started the ride on his mobile app and he showed it to me to confirm it. Now i logged into the app and again checked the credits and there was still Rs 500 credits on my account. While we were moving, I asked the driver how much it would approx be the cost end of the ride, and he said Rs 600. I was happy that i will be paying only RS 100 and the rest by paying though credits. I was too eager to give my dad a surprise. Now comes the shocker. The cab reached the home and the driver said the cost is Rs 765. I told him i have Rs 500 in account and will pay Rs 265 by cash. He said there is nothing in my account. I was in for a shock, i immedietly checked my account and balance was Zero. I called Customer care right there and they said that this offer was for Thomson Reuters employees and not for other people. I asked them why the hell didn’t they tell me before the ride. They just removed my credits immeditely after the ride ended and told me to pay full. I also told them that there were people who have used credits for ride but they were not listening. ola cabs played very dirty and pathetic trap game with me. Never again i will book with them. I caution all people beware from their offers, you never know how you get trapped. Driving experience ======== Reckless driver, drives like his own road. Very rash driving, we were all feared of our lives. The driver name was Mohammed. Also, he takes his personal calls and slows down often, doesnt care about passerby, making the ride late. Just pathetic ride that was. Car condition ======= Pathetic condition car, broken and ugly front dashboard, torren seats. No AC. You wont feel like sitting inside. Its that ugly.
Aug 14, 2020
Complaint marked as Resolved 
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    kattackakamjino
    from Bengaluru, Karnataka
    Oct 21, 2014
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    Address: New Delhi, Delhi

    .I booked a cab on Oct 15th and my booking id is CRN 12516900 driver name is Rahul his mobile no [protected] car no is DL 1 YD 4953 maruthi swift dezire.I got a message that you've got a free upgrade to sedan. He picked me from the airport and dropped in old railway station instead he told I will drop in chnadini chaok and he took a goon and ask me to pay sedan rate I told ola give free upgardE so I ll pay only hatch back rate he threaten me with his goon friend to give the money he took RS 760 from me I asked to send bill for that amount instead ola sent bill of RS 420. Never expect this kind of service from Ola. I need an immediate action regarding this.
    Aug 14, 2020
    Complaint marked as Resolved 
    I never had any issue with Ola. I have been using it since the last 2.5 years in mumbai, bangalore, chennai everywhere. Yesterday the driver behavior was so rude and abusive that I have decided that henceforth I will not take Ola. He further threatened me. I booked taxi for sure who charge Rs 100 more for Sedan since I felt my self respect is more important than money. Henceforth, i will not book Ola. I dont know if they have any process to screen their employees.
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      Sheetalarjun
      from Bengaluru, Karnataka
      Oct 20, 2014
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      Address: Bangalore, Karnataka

      I Sheetal Arjun booked an OLA cab on the 12 October for an Airport drop. Booking was made on the 11 October for an Innova 7 seater for 5 Adults and 2 children with medium luggage. The CSR promised a Seven seater Innova with luggage space for 3 large pieces of luggage ( international travel size) On the 12 th the cab arrived promptly but to our dismay it was a six seater with very little luggage space. We had 3 large bags and 4 small bags which was impossible to fit in . We were desperate as we had to get to the airport in time. In such a situation we couldn't hail another cab. We managed to squeeze in and placed 3 bags on the back seat on which we had to sit and commute to the airport which is a 45 minute ride from the pick up location. Please do not book OLA cabs as we had a horrendous experience . When informing the call centre they did not give us any concession for the inconvenience caused and only apologized . The supervisor on duty was Mahesh and Madan who had no authority to make any decision for concession. One supervisor disappeared as he couldn't handle the complain. We had a very unpleasant and horrifying experience with booking OLA cabs . I suggest not booking with OLA cabs, there are various other options available who provide timely and accurate service like Taxi for Sure and KSTDC.
      Aug 14, 2020
      Complaint marked as Resolved 
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        bharatvi12
        from Gurgaon, Haryana
        Oct 19, 2014
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        Address: Gurgaon, Haryana

        Dear Bhavish/ Ankit, This is a serious complaint against CRN 12673836 dated 17th Oct'14, as per your records I had booked @ 8 am in morning for pickup at 9 pm( 13 hrs from booking time) and also got confirmation against that. I called at 8 pm to check if the driver will be sent @ 9 pm to pick up and was confirmed by call center lady and 8:10 pm driver details were shared and @ 8:30 pm driver ( name Omveer, [protected], maurti swift dzire, DL1 yd 8893)called to pick up @ 9 pm but after few minutes he called again and informed to arrange alternate as he don't wish to pick me up. As it was already nearing 9 pm and I have to reach home 50 km from pick up point and don't have any alternate I requested him to come and pick up even if he is getting late. he agreed but he never turned by 9:15pm. meanwhile I was trying to call your number 011-33 ... but to uneventful night your numbers were continuous busy. finally sometime near 9:20-25 pm after waiting for 13 Min's on call someone picked call from your customer care and understood my problem and new cab was arranged. when I reached to new cab outside the hotel to my nightmare it was Wagon R(Amarjeet singh, [protected], WANGON R DL1YB6882) instead of Sedan being booked and moreover one of the headlight ( right side) was not working.i complained to driver but he said if you wish to cancel your wish, As I didn't had any alternative and already nearing 10 pm, I decided to take risk and reach back home. I MANAGED TO REACH HOME BUT IT GAVE ONE OF WORST EXPERIENCE OF LIFE AND REALLY SAD THAT I USED TO BELIEVE ON OLA CABS AND TRUSTED FOR MY FAMILY MOVEMENT AND ALSO RECOMMENDED TO MY FAMILY & FRIENDS. Really sad and hope if you have some professional sense and wish to grow in multiple cities without any quality check or governance will be one of many worse service providers. I wiLL go to consumer court as I have details with me and really mentally harassed my that night and can't explain in words mental trauma I have gone tthat night and my family calling and waiting for me @ home. so that others can take caution before taking services like this from OLA Bharat
        Aug 14, 2020
        Complaint marked as Resolved 
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          mohammednayeem
          from Coimbatore, Tamil Nadu
          Oct 17, 2014
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          Address: Hyderabad, Andhra Pradesh

          I would like to submit a complaint against OLA CAB, Bangalore for the pathetic service provided to me.I booked a cab thru OLA cab APP for commuting from my home Malakpet to Airport as per the following details: Date of Journey: 09-Oct-2014, 7:30 AM Confirmation No. (CRN): 11557436 My name is mohammed Nayeem Ola Money Balance: 500rs Group on: 300rs This is my first ride with ola cabs. I booked a cab at 7:30am in the morning, and reached at 8:45am. After reaching the airport driver started harassing me for the cash amount. I asked him to show me the bill. Which said 0 amount to be paid. After speaking with custumer care for 1 hour there was no response. And I didn't carry any cash amount because I had ola money to use. After a long argument driver took me to near by atm and taken cash. Once i reached the airport I miss my flight and end up having 6, 000rs loss. After sending repeating emails, calling customer care more then 10times a day i didn't received any reply ola. I had to suffer a lot of mental agony from ola. I would like the Taxi service provider to realize that they should not be doing this to any other consumer and just get away with it. I want ola to do justice and reimburse my entire loss amount.RegardsMohammed Nayeem
          Aug 14, 2020
          Complaint marked as Resolved 
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            mohammednayeem
            from Coimbatore, Tamil Nadu
            Oct 17, 2014
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            Address: Hyderabad, Andhra Pradesh

            I would like to submit a complaint against OLA CAB, Bangalore for the pathetic service provided to me. I booked a cab thru OLA cab APP for commuting from my home Malakpet to Airport as per the following details: Date of Journey: 09-Oct-2014, 7:30 AM Confirmation No. (CRN): 11557436 Mobile number: [protected] My name is mohammed Nayeem Ola Money Balance: 500rs Group on: 300rs This is my first ride with ola cabs. I booked a cab at 7:30am in the morning, and reached at 8:45am. After reaching the airport driver started harassing me for the cash amount. I asked him to show me the bill. Which said 0 amount to be paid. After speaking with custumer care for 1 hour there was no response. And I didn't carry any cash amount because I had ola money to use. After a long argument driver took me to near by atm and taken cash. Once i reached the airport I miss my flight and end up having 6, 000rs loss. After sending repeating emails, calling customer care more then 10times a day i didn't received any reply ola. I had to suffer a lot of mental agony from ola. I would like the Taxi service provider to realize that they should not be doing this to any other consumer and just get away with it. I want ola to do justice and reimburse my entire loss amount. Regards Mohammed Nayeem
            Aug 14, 2020
            Complaint marked as Resolved 
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              D
              dkselvan
              Oct 15, 2014
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              Address: Chennai, Tamil Nadu

              Booked a cab with OLA on Aug 26th 2014 to pick me up at 9:30 pm on Aug 28th from my home, where I'm supposed to catch train by 11:15pm to attend my sister's marriage On 27th morning I enquired with acustomer service agent about the confirmation, she replied, I don't have to worry, the cab will definitely be available and the details abt the cab and driver will be given half an hour before pick up time . On 28th at 9:00 pm I received a message saying that the cab is on the way and will be delayed 30 minutes but, there was no message about cab till 10pm and unable to reach them on call . At last moment I arranged some individual cab service, for which he claimed Rs.1000 where the actual cost would have been Rs.500 if I had received the cab from OLA( they also offered Rs.200 due to my first service) At 11:05pm I received a message from OLA abt cab and driver details with pick up time at 9:30pm and the driver called me at 11:45pm. Hope this would explain you my situation and my struggle.
              Aug 14, 2020
              Complaint marked as Resolved 
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                Priti Khemka
                from Bengaluru, Karnataka
                Oct 8, 2014
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                Address: Bangalore, Karnataka

                I have a serious complaint with Ola Cabs. I had booked a ride with Ola for 6th October 6:45 am in Bangalore on 04.10.14 which was confirmed and the CRN was 11396550. However, on the morning on calling the driver Mr. SRIDAHR at 6:45 am, he refused to come without informing in advance. Another driver Mr. PRAKASH was scheduled to pick me up at 7:15, after a delay of 30 mins from the scheduled time but he too refused to come and said he was far off. The customer care could not be contacted despite trying repeatedly for 30 mins. I was scheduled to give a national level fellowship exam in Bangalore in Electronic city scheduled at 8 am, but this was the biggest ordeal rather than the exam. After confirming a ride in advance, I was left stranded! The services of Ola have been pathetic. Without informing in advance the driver refused to come, Ola made no suitable alternative available. This is definitely not acceptable. Had I not been able to book a Uber ride immediately I would have failed to reach my examination venue in time. I travelled all the way from Kolkata to Bangalore for this exam and specifically recharged Ola money just to ensure pre booked rides but if this the sorry state of affairs at Ola I would definitely warn people before they book Ola rides for any important affair. I was forced to avail of Ola services later also as I had recharged previously with Rs1000 without knowing the poor quality of services. I faced a great difficulty, both ride now and ride later options could not be availed several times because of full slots. I am really disappointed with the service. I want a refund for the entire money that I have recharged with Ola plus the amount that I had to spend on taking an emergency ride with Uber.
                v pooor services n v unreliable. pls do not book ola cabs again
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                  D
                  Deepesh01
                  from Mumbai, Maharashtra
                  Oct 6, 2014
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                  Address: New Delhi, Delhi

                  2nd Oct 2014 - I booked my cab for 4:00 am, told the Driver to wait while I climb down the stairs, when I reach to the pick point, he is not there, on calling him he tells me that he took another passenger to the airport, which is just bizzare After he returns back by 4:35 am, I receive a msg that 132 rs have been deducted from my ac. On my way I called the OLA care no more than 10 Times, no ans from your end Posy the driver drops me off at 5:00 am at the railway station, he has the guts to ask me for money When I try to tell him that I have already paid OLA, he uses abusive language and his exact words being, "maa ka bhosda OLA ka, muje apna Paisa Do" This doesn't end here, when I try to walk away, he holds my bag and wouldn't let me move, threatens to call the police as if I did something wrong, creating a fuss at the railway station gate and collecting crowd... All of this continued till 5:10 am and in the end I had to pay him in cash even after paying OLA in advance before I even booked a cab. In all this fuss, my sister was also with me, I have never faced this kind of mental torture and humiliation ever for a cab ride.
                  Aug 14, 2020
                  Complaint marked as Resolved 
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                    vishalkr87
                    from Delhi, Delhi
                    Oct 6, 2014
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                    Address: Chennai, Tamil Nadu

                    I booked an OLA cab for a drop at airport. The cab was scheduled to pick me from my place at 3.45 AM but to despair the cab did not reach. I gave several calls to the OLA cabs call center and with every call they just re-directed the cab numbers from one to another. This continued till 4.10 - 4.15 when I somehow managed to get a private car who charged me 1200 considering it night and emergency condition of mine. I really consider OLA cabs not fit for service as cab service providers do understand the importance of time when the drop is specially AIRPORT or Railway Station, and this cab company doesn't.
                    Aug 14, 2020
                    Complaint marked as Resolved 
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                      D
                      DEVESH ANAND
                      from Hisar, Haryana
                      Sep 16, 2014
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                      Address: Bangalore, Karnataka

                      Hi, I, Devesh Anand with referral code “ XGW5W1” . My friend, Deepak Kumar took first ride but instead of getting Rs 300/- in my ola money, I have got only Rs 100. But I got the mail from claiming that I have received Rs 300/- which is not true. I am attaching the proofs along.Please do something in this regard at the earliest. Devesh Anand
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                        DEVESH ANAND
                        from Hisar, Haryana
                        Sep 1, 2014
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                        I am really fed up with the service I had to suffer by. I booked City Taxi Sedan with CRN9235548. But I had not started the ride yet the status was “In progress”. I called the cab driver too, he did not pick up the call and even I complained to Ola customer executive but no solution. Then at last I could see the new status that I have completed my ride and got the invoice along of Rs 55/-.Actually I had not taken any ride. Then again I had to book another cab. This was my first ride and I applied my offer code “MOB200” successfully. But because of the first driver, I lost my Rs 200/- offer amount.
                        I got my Rs 200/- .
                        Mail I sent

                        Dear Ola Team,

                        I started using your service last week when I needed a ride(and I regret it, big time).

                        I added some cash(400 rs) to my Ola account to use the comfortable wallet service, but I did not feel the comfort anytime.
                        Since, either the cash from my account was not deducted properly or the driver was not ready to accept cash through
                        Ola wallets(I seriously don't know why you guys have this service if its not gonna work).

                        17th Sep 2015, I booked auto and also added 400 rs to my account to pay through my wallet but it was a failure, I had to go to an ATM to withdraw cash and I nearly missed my flight, I called the Ola customer care but it was of no use all they said was "Sorry We can't help you".

                        I had a ride booked for 21st Sep 2015, during which I had around 475 rs cash in my Ola wallet, but still there was no use. Only, 85 rs was debited from my Ola wallet for the 185 rs ride and again I had to pay 100 rs on hand, I called the customer care regarding this and I was shocked when they said I had zero balance in my account and that is why the whole amount was not taken from my Ola wallet. At this time I had around 391 rs in my Ola Wallet

                        I am fed up with this service and the Ola App.
                        I would really like to have my cash back, since I do not want to prefer Ola for my future rides or to my friends.


                        ...
                        Mail from them


                        Thank you for reaching out. We apologise for the delay in response.

                        We appreciate for providing us with the screenshots. We are sorry to learn that you had a bad experiences with us. We apologise for the inconvenience caused. Having checked our records, we can confirm there is no balance on your account. To help us move things further, we request that you provide us with the transaction ids, email or sms confirmation of the transactions and also let us know the medium of the recharges done. You can forward us the details to the email address mentioned below.

                        We look forward to your response

                        If you have any further queries, please do not hesitate to contact us on[protected] please prefix your STD code) and you can also email us at [protected]@olacabs.com.

                        ...
                        Mail from them

                        Ola,

                        Thank you for writing to us.

                        I apologize for the inconvenience caused to you. As we check Rs.391 is present in your account. Kindly check and write back to us. We are working on everything possible to ensure that situations like these are minimized. We thank you for your understanding.

                        If there's anything else we can help you with, please feel free to contact us on[protected]please add your city code before the number). You can also drop us an email at [protected]@olacabs.com.

                        Regards,
                        Shibabrata Mishra
                        Customer Support
                        Olacabs
                        5482267

                        ...
                        Mail I sent

                        Just return my cash, I am fed up with your service

                        ...

                        Mail from them

                        Ola,

                        Thank you for writing in.

                        This email is regarding your Ola Money.

                        We understand that you would like to get your Ola money refunded. We are sorry to inform that we may not liable to refund the remaining amount from your Ola wallet to you by cash. Just to let you know, the balance does not have an expiry; thus, it can be used for the upcoming rides as per the Ola policy. We humbly request you to do the same.

                        We hope this clarifies matters.

                        ...
                        Mail I sent

                        I know that I can ride your cab anytime, the problem is I don't like your service and the cab's which you provide.
                        The cab driver was not at all ready to receive money via ola wallet, he intentionally closed the trip at the destination so that I have to pay him through cash and the support you guys provide was more pathetic than the cab driver. The cab driver said he doesn't want ola cash, and your support was saying that I had 0rs in my account when I had around 391rs.
                        "What kind of a service is this?"
                        And I can easily feel that this mail means nothing to you guys, but let see.

                        Ola Cabs — Information is incorrect

                        When I book the cab I was informed that cab will take me in 12 minutes from my location but when I call the driver and ask he said that the will take me after 40 minutes. Driver name was Hemant kumar.
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                          D
                          Debabrat
                          from Pune, Maharashtra
                          Aug 31, 2014
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                          Address: Mumbai City, Maharashtra

                          Booked an ola cab using your mobile app and after some time got a call from the driver. He says he was on the main road and wanted me to come to him, all this during heavy rains - which was the reason I had to call a cab anyway. After requesting him for about 5 mins to come to my apartment building, he accepted as if he was doing me a huge favour. Anyway, when I turn up downstairs, he's no where to be seen. After some time I was able to reach him on his mobile and that's when the "fun" started ! He informs me he has left the place and lo and behold starts abusing me with things like I'm not your father's servant and I don't go beyond main roads and into narrow lanes and some other bull in what has to be the worst behaviour I have ever come across from any vendor/driver. Imagine standing in the rain, trying to find the cab you have booked well in advance, getting late for your meeting and listening to Ola's eloquent drivers complaining about narrow shady lanes ! And in case you are wondering, the place is a high-rise in goregaon east with at least a 100 cars parked around including BMWs and SUVs, so I wonder whether you mistakenly sent the person in a hummer or something that he found the road to be too narrow. Moreover, when I told him I will take the matter up with his company, he was least bothered and said no one's father could cause any trouble to him. I seriously wonder where do you get these "Royal" drivers with "father"-ly attachments, but they certainly are not here to get people from A to B forget being courteous. A quick search on the net got me to numerous other cases of mis-behaviour and unreliablity. Its one thing to get have a start-up and another thing to run it properly. Anyway, I'm never gonna sit in another one of your cabs again and would sincerely advice anyone daring enough to book a cab through your service, have a good vocabulary ready of the choicest of abuses - chances are you might get to hear it or may need to use it. Although I don't have much expectations, below are the details of the booking and the driver, lets see what you can do: Ref no : CRN9059460, Driver name : Umashankar, vehicle no: MH 02 CR 1354
                          Aug 14, 2020
                          Complaint marked as Resolved 
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                            srini123g
                            Aug 27, 2014
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                            Address: Pune, Maharashtra

                            Horrible Pune experience: CRN 7804338 i have booked a cab from Chikhali -Pune to drop Railway station on 12aug 2014. got confirmation from Customer service team that i will receiving drive number 1 hour prior to journey but have-not raised any number commutation till last movement than i called up and request for drive number then they have informed that they cannot provide cabs from Chikhali area. Total Fraud company Would never suggest OLA cabs to any one and people who believe them would be wasting their time and energy. People without professionalism. Sincere message to OLA cabs is first you understand what is customer requirement and then start giving service. With this kind of attitude I dont believe you guys could survive in the market. Who is going to bear my loss... Will the OLA management pay for my loss, never.
                            Aug 14, 2020
                            Complaint marked as Resolved 
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                              Anyad
                              from Bengaluru, Karnataka
                              Aug 14, 2014
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                              Resolved

                              Address: Pune, Maharashtra

                              I am new to the city, travelling alone and I booked an Ola cab from Koregaon Park to my residence at NIBM Khondwa, next to Cloud 9, which is by no means, out of the way, at 23.00 hours. The driver began driving in the opposite direction and when asked told me quite honestly that he has no clue where NIBM is, or how he should get there. I suggested he call the center and figure out - but he seemed reluctant to do that. He then began driving around in circles and asking random, drunk men on the road - where NIBM was. I had about 3 - 4 drunks, stick their heads into the car window to ask me if I wanted to really go to NIBM or whether I was up for something else. By this time, I had been in the car for an hour and I was desperate and I was in no way close to my side of town. I called the OLA cab call centre 4 - 5 times, complaining and asking them to please do something - but they continually put me on hold and then disconnected the call. One of the call center people told the driver to 'just ask people on the road and try to get there'. I finally managed to see some landmark I was familiar with and managed to direct the driver to get me home. I then called the call center people and told them that I wasn't paying the astronomical taxi bill that had come to INR 320, when it costed me 186 whilst going. I was really shocked at this behaviour from Ola. What is most distressing is the absolutely unapologetic behaviour from both the driver and the call center people (who apart from saying 'sorry' don't do a thing). If the driver is absolutely clueless then OLA needs to get these guys off their list and stop endangering their passengers.
                              Aug 14, 2020
                              Complaint marked as Resolved 
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                                cva_2014
                                from Coimbatore, Tamil Nadu
                                Jun 30, 2014
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                                Resolved

                                Address: Chennai, Tamil Nadu

                                I had booked for a cab for a drop to Chennai Airport from Ayanavaram on the 30th June 2014 at 4.30 a.m.. I had booked the cab the previous day and the same was acknowledged by way of SMS from the agency. On the 30th when I spoke to them at 4 a.m I was told to wait for 5 mins for the information of the driver to be sent to me. After the stipulated time I spoke to them to which I was told in a matter of fact way that the trip will not materialise as there are no drivers and vehicles available, This put me in a fix and I had to use my own transportation to reach the airport. I will not use the cabs anymore and will tell all my friends not to use the cab services. Amarendran Aggrieved Customer.
                                Aug 14, 2020
                                Complaint marked as Resolved 
                                Seem all their early morning calls are not honoured.
                                it must be charged to ola cab in form of compensation to loss.
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                                  R
                                  rockscissorshammer
                                  from Mumbai, Maharashtra
                                  Jun 30, 2014
                                  Resolved
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                                  Resolved

                                  Address: New Delhi, Delhi

                                  I called driver about 10 minutes till 8 so ask his location. He told me about 15 more minutes. When I made the booking I requested a driver who understood English. He did not. At 8:30 I called Ola cabs to ask why I get text message showing journey has started when the driver did not show up? I was put on hold and then was told the driver was there outside waiting. When leaving I wrote down the starting mileage and the driver confirmed it was 16738. Before starting I had the motel concierge come and ask the driver if it was out of the way to take me by a part of the Connault place. He said no so we went. When we left Connault place the mileage was 17773. Drive then drove to some area and parked the car after me paying for some fee. He told me I owed 200 rupees as it was for a licenses or something. I called Ola cabs at 10:34 to complain as I did not know what was going on. No one ever got back in touch with me and I still do not know what that was about. Upon on arrival to Agra at the Taj the driver let another person in the cab who told me he was going to be my guide. I told him I did not need a guide and he insisted on walking with me thinking I would change my mind. The driver had a side deal with that guide to make money off me. While I was trying to eat a lunch in the car before leaving I had numerous people standing out the door wanting to sell me any number of items. At 4:31 I called driver as I was done with the Taj visit. Here are my problems with the driver, he did not speak or understand English or Hindi words like Kith-na for how much? He would not stop to let me buy souvenirs as he keep saying no parking but yet people were parking on the side of the road to buy stuff, His driving was terrible as he would speed up to 110/115 and once up to speed would take foot off accelerator slowing down to 60 KM or 80 then he would repeat the process all over again. NO wonder it took over 3 hours to get there and to drive back. The mileage is in contest as I know what it was when I started and when I left. The driver must have left when I was in the Taj as he was not parked in the same place. When you subtract the end mileage of 17237 from 16738 you get 499 KM driven. The cab meter showed it as 507. I never got a receipt from driver and I feel he ripped me off for some additional fees. How can Ola cabs who run people to Agra on a steady basis no know that a round trip toll is 510 rupees, leaving Dehli on the flyway is 200 rupees and coming back is only 70 rupees? I had numerous conversations about this with different people who are supposed to be in customer service. Unless Ola cabs makes an effort to address these valid concerns I would not recommend their services. I wanted to prepay all on my credit card so I would not pay additional 3% transaction fees and they should have known what the toll charges were.
                                  Aug 14, 2020
                                  Complaint marked as Resolved 
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                                    L
                                    lionheartedraj
                                    from Bengaluru, Karnataka
                                    Jun 9, 2014
                                    Resolved
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                                    Resolved

                                    Address: Chennai, Tamil Nadu

                                    I have given a cab request through OLA cabs on 4Jun'14 for a drop till Chennai Airport and that request was made for 5Jun'14. The very next day I got a call from OLA cab driver enquiring me about by pick up point which rather I have mentioned clearly at the time of placing my request, still I have explained very clearly to that cab driver. The driver after collecting the details informed me that he would not be able to help me out since he is too far from my place and he has asked me to inform OLA. I was surprised and managed to call OLA call center and inform them about this, the call center executive apologized for the same which is a regular routine story. Later he has confirmed that he would arrange an alternative with in few minutes. Post 30 minutes I got a call from another cab driver and the same story repeats. He also informed me that he would not be able to drop me to the airport on time since he is too far from my place. Again I have called OLA contact center and informed them. Finally understood the fact that I am going to miss my flight, I took a rick and managed to reach airport but by the time I have reached airport, my flight has departed. Would never suggest OLA cabs to any one and people who believe them would be wasting their time and energy. People with out professionalism. Sincere message to OLA cabs is first you understand what is customer requirement and then start giving service. With this kind of attitude I dont believe you guys could survive in the market. Who is going to bear my loss... Will the OLA management pay for my loss, never.
                                    Aug 14, 2020
                                    Complaint marked as Resolved 
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                                      O
                                      ocenbluess
                                      from Mumbai, Maharashtra
                                      Apr 22, 2014
                                      Resolved
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                                      Resolved

                                      Service Denial after Confirmation

                                      Address: New Delhi, Delhi

                                      13 hours, Multiple Lies, Delays, Break Promise, Cancellation & Thank you! CRN 5461418 Got awesome service from Ola! 1) Booked Cab 14 hours ago for 4.30 am pickup on 21 Apr 2) Got confirmation 13 hours before travel - cool! 3) Repeatedly called to get driver information (thrice) - Customer Care consistently says "you will get driver details only 30 mins before travel" - seemed good use of 'Just In Time' principles 4) 3:45 am,...
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                                      Shilpa Philip
                                      from Bangalore, Karnataka
                                      Feb 15, 2014
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                                      Address: Bangalore, Karnataka

                                      Booked cab for 7:30pm on 14th Feb. Had the worst experince ever. The cab Never came. After waiting for 15 minutes when we called the customer service they informed us then that there will be a delay of half an hour i.e... it would reach only after 8. On asking them to arrange some other cab which was near our pick up location, they agreed but that too did not come. The worst part is, on calling the customer service again to check the status, they informed us about delay of another half an hour which means the cab would not reach before 8:3 0. And we had to catch a train at 8:45. These ola guys never informed us either through sms or call about any sort of delay. Only when we called them they updated us and asked us to make our own arrangement when we were left with only half an hour's time. Looks like they had not assigned the booking no: to any cab driver and were simply bluffing us citing reasons for the delay.
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