Ola Cabs — Harassment of single lady passenger by the driver

Address:

Bangalore, Karnataka

Dear OLS Cab Officer, Subject: Harassment of single lady passenger Issue related to my ride This is to bring to your kind notice that we had booked OLA cab for our relative (single lady passenger). Pick address was E 36/10, Phase 2, DRDO Township, CV Raman Nagar, Bangalore - 560093. Drop point was Vivek Marvel Apartments, Nehru Nagar, (near yelahanka) Bengaluru, 560064. After starting the driver took the cab towards Marathahalli, which is in totally opposite direction. He started taking the cab in the service road. Since we had booked the cab from our mobile, we were tracking the cab movement. We got alerted on the suspicious movement. We immediately called the driver and asked for his current location. He told lie that he is going towards the destination. We confronted him, saying that he is going in totally wrong direction. When we told him that we are tracking his movement, then only he told that there was traffic, so he took diversion. He told that he will take the correct route. Even after this he continued to travel in the wrong direction. Then again we called and warned him that he is still going in the wrong direction. Then only he took a U-turn, but by this time he had gone almost 7-8 Km in the wrong direction. Since the single lady passenger was travelling and the distance was quite long, we did not wanted to take a chance with the safety of our relative. We called and told the driver to stop, where ever he is. We told that we will come and explain the route to him, but he should stop the car immediately. We called out relative also and asked her to tell the driver to stop the car on the side at-once. But the driver did not listen to our calls or to the lady passenger’s requests. We kept on calling him and the lady passenger also kept on asking him to stop the car. But the driver did not stop the car. At this point we warned him that we are going to call the police and give his details. The passenger also threatened that she will start screaming for help and will call the police, if he is not stopping the car. After this only the driver stopped the car. We told our relative that we can see cab position on the map and we are coming there in 5 minutes. We asked our relative to get down from the car for her safety measures. But the driver started scolding the lady and told her to pay the fare, so that he can leave her on the road itself and go. He did not allow her to get down. When she told that she will scream, then only he let her get down from the car. We reached the car in next 5 minutes. After reaching there when we asked explanation for his behavior and wrong route, he started speaking in Kannada and did not answer to us in any other language. He closed the trip and ran away. Since we had our OLA Money wallet charged, the fare was deducted from the same and we could not stop the driver to take any action against him. Our relative was shaken with the shock and was not ready to go alone in any other cab or auto. Since she had family urgency, we requested her to board the bus instead of going by cab. Finally she agreed and boarded the bus to Hebbal. Kindly be informed that the point of drop is only 3 Km (approximately) away from the pickup point, where as the trip details were showing 19.9 Km. We request you to kindly take strict action against the driver as early as possible, before any unfortunate incidence happens with any other lady passenger. We also request you to kindly inform us about the action taken or we will be forced to lodge a police complaint. You are also requested to kindly refund the complete amount as the driver took a wrong route, inflated the km travelled, harassed the passenger, left the passenger in between and did not drop to the destination. Looking forward for the earliest resolution of our complaint. Regards Durga Bhavani Parimi [protected]