Ola Cabs — Horrendous and Rude Taxi Driver!!!

Address:

Chennai, Tamil Nadu

Hi Ola Team, I have been a big fan of your service and professionalism ever since your inception when I was working in Bangalore and vocally supported your taxi brand always. I have known many people who knew Ola only because of my recommendations and I used to proudly do the same. I have taken atleast 50 Ola cab rides up until now as you can cross check with your database ever since I was in Bangalore to where I currently am in Chennai.I have never been so distraught and disappointed. On the 14th of December 2014, early morning, at 4.00 am, I and my friend were are the airport and we were taking an Ola cab as usual when the following nonsense occured:- 1. The driver Vinod informed me to come to the Canon signpost outside and he was waiting there but when I reached he said he will take 5 minutes to reach there and as expected took way more than that. 2. Somebody else boarded the cab and he was ready to take off till I thought it was our cab and called him to confirm.To my shock, he did not even choose to call back the number to verify. It is such a stupid practice to not call back the person who is taking the cab to confirm whether a mistake has been made. 3.It did not stop there, both me and my friend observed that he almost dozed off once as his head just slipped down and then he shivered and got up.We did not create an issue then as it was quite understandable but he took it upon his ego that we pointed it out and said "I was not sleeping.How can U think I was?" as if we both were imagining things. 4.There was a shortcut at the Perungalathur railway station which was being monitored by the traffic police and there was a turn available and no board existed that said we could not take the turn. In addition we live in the area and know the turn and see hundreds take the turn every week including us too but to drag up the meter he wanted to go straight and then take a long U which would add at the very least another 2 km to the overall bill. We asked him to turn and he ignored and then we yelled him to turn and he started shouting that it is illegal as if he has ever been there.If it was illegal, the police would have stopped someone or anyone in the last 4 months we have been here but no such thing occurred or a sign could have been placed but no such need arose. We told him to turn back and see if we were allowed to go through and we naturally went through and it was extremely wide and comfortable and the police looked normally in our direction as we expected.We replied saying that see there is no problem.He started jumping on us saying that If anything happened it would be our fault and we would have to take responsibility(as if we would run away!). We were so agitated I honestly felt like reporting to the police and taking his case and there but we were too tired to make a hue and cry then. He then asked us to shut up. (Talk about customer service!!)) I was appalled at how rude and how pathetic one driver could be and that let me down on all the good times I've proudly had with Ola cabs. I understand it was a one-off experience but hard as it may seem, I cannot let this go and would go to any extent to see this through.I need a personal apology from his end for ruining our entire experience and nothing else or I need to be informed that some disciplinary action has been enforced on him.