Ola Cabs — over charging of fare, long distance travelled, misleading the passenger by the driver

Address:

Kolkata, West Bengal

This is to bring into your kind attention and make things convenient, easier and safe for general passengers in the near future. I would hence give the full details of the inconvenience caused to us : on 22nd of march 2015 at around 8:15p.m when i booked a cab using the coupon worth Rs.250/- that i availed from freecharge, for my uncle who was supposed to catch his train from Howrah station. The CRN no. was 69595404.The pick up location was from C.I.T Road, scheme-VI M, Phoolbagan, Kolkata-700054 and the drop location was set as above said was Howrah Station. The actual distance between the pick up location and the destination location is around 7km-8km (approximately), the approx time to cover the same distance should not be more than half an hour on a normal day and last but not the least the estimated fare should also be not more than 150/- ( as showed in the ola app and i also confirmed all the above clauses from the ola support executives over the phone many a time till date), despite of all the driver whose name was Rustam ( car no. WB 23 D 1636- White Manza ) received my Uncle from the pick up location but he took a longer route and travelled a distance of 16.4 Kms which should have been 7-8 kms, the total ride time exceeded to 60mins which should have been 30mins on a normal day and incidentally it was a normal day with a normal and controlled traffic on the said route and inspite of applying the coupon (250/-) for the above said ride, 73/- was been deducted from my ola money making the total fare 323/-, where as the estimated fare between the above said distance is 150/- (max). And over and above all this the worse part of the whole ride was the rude and unacceptable behaviour of the driver towards my uncle when my uncle argued upon the same with him. The most shocking words that the driver said to my uncle was " THE SITTING CHARGES ON THIS KIND OF CABS IS 150/- EXCLUDING THE OTHER BASE FARE AND I WOULD NOT ALLOW YOU TO STEP OUT OF THE CAB UNTILL YOU PAY ME THE EXTRA AMOUNT IN CASH ". My innocent uncle who was totally unaware of all this & who was already late for his train, getting afraid and scared of the driver's word was bound to pay him 150/- extra in cash inspite of deducting 73/- from my ola credit points and using the whole 250/- of the coupon thus redeemed on the above said journey. I have put forward this issue several times before over the phone to ola help supprt call executives but no fruitful feedback has been received yet against the complaint registered. My complain ID is : 1108077. I hope, i will be getting a positive response from your end and get back the extra amount charged from my ola credit points as well as the amount charged by the driver in cash from my uncle, credited into my ola account as soon as possible. Hence i request you to look into this matter and take the necessary steps against this matter and regain our faith and trust on ola for a safe and convenient journey in the near future. With reagrds: Chayan Barat ( KOLKATA ) +91-[protected]. [protected]@gmail.com