[Resolved] Olx India — bought a phone (later police contacted saying it is stolen)

[Resolved] Olx India — bought a phone (later police contacted saying it is stolen)

K Kezevi Zevi from Mumbai, Maharashtra Aug 7, 2017

I bought a phone through olx from shillong on the 28th of july, 2017 Seller : rakesh das Phone no provided by seller : [protected] Everything was fine until the police rang and said the phone was stolen and it was tracked to me. Why can't olx verify the items and allow sellers to sell.? Expected olx to be a better company. I'm handing the phone over to the police and i expect a refund from olx! The seller phone is switched off. Kindly look into it. Was this information helpful? No (0) Yes (0)
Sep 11, 2017 Complaint marked as Resolved Verified Support Aug 08, 2017 OLX India Customer Care's response Dear Kezevi, Greeting from Team OLX! Thank you for sharing your concern with us. We completely understand your situation and apologize for the inconvenience caused. We wish to inform you that without any delay, We have blocked the seller's account as well as his number so that he cannot dupe any more buyers. We assure you that our top priority is to maintain a safe and secure OLX community and remove users who do not comply with our Terms o[censored]se. Also, it is submitted for your information that OLX only provides a platform to seller and buyer. OLX does not participate or interfere in negotiations during transactions. We suggest that you always analyse the ad you are interested in. We do recommend that you buy/sell from/to a local seller/buyer so that you can meet the individual in person. We also recommend choosing a safe place for exchanging your item. The safety and security of our users are our top priority so please take a look at our Safety Tips. Addressing your concern is our priority and we will always give you the best possible service. As always, feel free to contact our Customer Support at [protected]@olx.in, if you have any questions or doubts. Thanks, Team OLX!
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Comments

willyboy123

Aug 9, 2017

Olx people are so unprofessional that u'll have banned my account for no reason with email id : [protected]@gmail.com . There is no fault of me .. so plz remove d ban on my account at d earliest .

OLX India Customer Care's response, Aug 10, 2017

Verified Support

Dear OLX user,

We deeply regret the inconvenience caused!

Please share the concern at [email protected]. Our team would look into your problem and take all the necessary steps as appropriate.

We await your response!

Regards,
OLX India