[Resolved] Olx India — i am complaining about a seller who receive money for books and not send any books.

pandhilla Ashritha pandhilla Ashritha

from Ponnur, Andhra Pradesh

Jun 18, 2018

Address: 502103

Website: Olx

I saw the ad in olx for gate books, i offer to a seller he gave me his phone no. And tell his paytm no. And he say that send money i will send books. I send money rs.2000/- on last month. But we don't get any books till now. We don't know his adress. He gave only mobile no. I call him and message him so many times but he didn't lift any call. Seller's phone no.[protected]. We don't know about seller except this phone no. We trust in olx and blindly send money to him. We want our money return or books we kindly requesting olx. Please do justice to us.

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Aug 1, 2018

Complaint marked as Resolved

Jun 18, 2018

Updated by pandhilla Ashritha pandhilla Ashritha Dear sir/ madam,
I saw ad for gate books in olx. I make an offer to buy the books for Rs.2000/-.The seller gave his phone number and paytm number and said that"send money I will send you the books by courier ".I blindly trust on olx and I send Rs.2000/- by paytm in last month. I message him and call him so many times. But he didn't answer. We don't receive any books till now. We want books or our money return. Please we want justice.
Seller's phone no.[protected].
We don't know about seller except this phone number. Please do justice to us.

Verified Support

Jun 21, 2018

OLX India Customer Care's response Dear Sir,

Greetings from Team OLX.

Thank you for sharing the concern with us.

I completely understand your situation and apologize for the inconvenience caused.

I wish to inform you that without any delay, I have blocked the seller's account as well as his number so that he cannot dupe any more buyers.

We assure you that our top priority is to maintain a safe and secure OLX community and remove users who do not comply with our Terms o[censored]se.

Also, it is submitted for your information that OLX only provides a platform to seller and buyer. OLX does not participate or interfere in negotiations during transactions. We suggest that you always analyse the ad you are interested in.

As you said, you have some documents supporting your case, I suggest to take the help of legal authorities. Kindly file an FIR against the seller and OLX will provide all the information related to the seller to the legal authorities.

Addressing your concern is our priority and we will always give you the best possible service.

Thank you for contacting OLX!