[Resolved]  Olx India — Legality option - account ban without any prior intimation, without anything illegal - id : abhishek [protected]@gmail.com

Address:110057
Website:OLX.in

I write to you informing you in prior that the humiliation & embarrassment caused by olx to a genuine user, in this case its me (Account id - [protected]@gmail.com)

Iam informing you that i will be taking olx (India) to court & lodge a formal complaint for the harassment caused with intent to a genuine user with the above id. I have created content on which no one can have any rights and also have substantial information and interaction generated on ones own will and efforts. The buyer seller info generated by me has come to cause a substantial loss to me owing to this "ban" which has compromised the content generated by me without prior notice and unreasonable grounds for the ban.

The account has been banned as noted by your customer executive, as one who claimed herself as bhavneet or whatever the person may be, for reasons that she alleged as "these kind of ads" referring to a non-monetary dating ad posted as personals. Olx usa & europe have all kinds of ads that border in the perosnal space and choices of individuals which includes "dating". However your agent and olx has come to ban the account on grounds of "these kind of ads" apparently implying that its illegal with implied moral judgement from the representative of olx-india with call center number of[protected].

Besides the loss incurred and personal harassment meted out by the company olx to a genuine user, i also have proof that it blatantly encourages posting agents who create content on behalf of others without the real owners consent & illegally without any legal rights act as brokers/commission agents to make a quick buck by withholding direct information of the real owners.

This is encouraged further by olx which doesn't make & has deliberately failed to make serious segregation and filtration of true individuals (Actual buyer /sellers called so henceforth) from posting agents / brokers in its user interface.

This clearly underlines the intent to extend support subtly to unscrupulous elements and also encourage that they thrive by allowing ads from them and wasting time effort & energies of true buyers like me. The claim can be clearly proven if you go to the pre-owned cars section where-in a majority of the cars listed for sale are done by unscrupulous elements like brokers (Without any license to conduct business activity).

Olx-india has the gall to support indirectly, with intent to support such illegal brokers, posting agents (As olx refers to them in its policy t&c). But when it comes to genuine users like me it takes a bold step without reasonable notice period /resolution and explanation for a ban which cannot be proven as grounds for the same in the indian cyber penal codes. (Non monetary-dating ad (Non commercial), i repeat is not a illegal activity to ban without prior reasonable notice.)

I have clearly mentioned to the executive who didn't forward my call to senior level managers, on my personal request for a resolution, and intimates that senior level managers too will report the same and behave in the same manner. She also refused to give me a complaint number on request and also a moral obligation on a complaint raise request. The email account of olx grievance officer too has been deliberately shut off (See [protected]@olx.in)

I clearly communicate my intent to take olx india to court for this outright humiliation & perceived loss done with intent. Whereas the illegal brokers (Non licensed) clearly conduct business easily with indirect support from olx india and waste time / energies / money of real individual users with rights to freedom of expression and choices.

Call placed to the executive at april 21/2017 12:01pm after the account ban done previous day by olx-india.

Regards;

Abhishek jain

+[protected] / id - [protected]@gmail.com

Coimbatore, tamil nadu.
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May 25, 2017
Complaint marked as Resolved 
Verified Support
Apr 22, 2017
OLX India Customer Care's response
Dear Abhishek,

We apologize for the inconvenience caused.

We wish to inform you that the concern has been addressed by our specialized team.

Additionally, we have already sent you an email pertaining to this issue. We request you to check your inbox for the same.

If you have any further issues, feel free to contact us at [protected]@olx.in.

Regards,
Team OLX
Apr 22, 2017
Updated by Abhishekj10
I have contacted your Support team since yesterday. The Prompt replies did not reflect a single intent to resolve the issue, nor the Request to a copy of my Account (Messages- interactions with buyers sellers / Favorites Listings) - hereby addressed as USER GENERATED CONTENT to which the USER has full rights to access.

Your BAN does not comply with the Constitution of the Indian republic, nor does it comply with Democratic principles. This is a serious Offense by OLX, much worse than the FASCIST, NAZI regimes as this BAN is done to OLX convenience.

I hereby post a separate Complaint in how OLX is Subtly Subverting the Rights of Individual Users and turns blind-eye to SPAM generators as they indirectly support OLX revenue generation.
Apr 22, 2017
Updated by Abhishekj10
Abhishek JAIN - User

USER ID Email - [protected]@gmail.com

I have already posted a Complaint against OLX which Banned my account without Prior Notice / Intimation & outright refusal to a Copy request of my Own generated Content. [ See complaint under the same USER ID as stated above, posted 21 April, 2017]

OLX INDIA has very Low Corporate Ethics & standards of Conduct. Any genuine USER, which exist as Fraction, as they get banned easily. They are a fraction, simply because majority of the Accounts generated are o[censored]nauthorized Brokers/ Posting AGENTS who have a Soft-Support of OLX INDIA, despite their illicit Unscrupulous activities.

As Most of the OLX Users may be aware that the OLX market Place is for genuine USERs (actual sellers & Buyers) and not for Posting Agents who are in most cases unauthorized to conduct business and definitely not in the way they deal with genuine Buyers.

For Instance if you search the Pre-owned CAR categories most Listings have been made by BROKERS and not actual owners which are incomplete and never receive prompt revertals and in most cases are duplicates or SPAM content.

This may not be objectionable in itself, however these unscrupulous elements with their sheer numbers subvert the actual buyers T&C and their rights (like meeting and discussion with owners of cars before finalizing is denied by these brokers who pose as dealers who have taken possession of the vehicle. This is one of the various shady and illegal activities which is indirectly supported by OLX INDIA.

One may think what OLX has got to do with it. Its simple MODUS OPERANDI. OLX is a platform or market place wherein, ideally, buyers & sellers meet and the perceived demand Supply dictates the Prices.

Now picture this- OLX is a free service option with bare minimum quality. The Brokers & Posting Agents create SPAM content or even products that are ridiculously high-priced with no factoring of actual depreciating assets valuation. These products never get sold but are recycled as ADs repeatedly. OLX ofcourse has knowledge of it as USERs regularly reported with Harassing ADs of such nature.

OLX conveniently turns a BLIND-EYE to these Reports and doesn't care much of the agony caused to actual buyers and also the seller whos product doesnt get sold. OLX does this and supports such SPAM content of brokers & posting agents even after being reported, simply because these ADs which are almost SPAM, generate revenue for OLX INDIA due to its viewership count like TRPs followed by TV channels. These Listing Pages have ADs of various companies which Pay OLX INDIA.

So, the bottomline is OLX India, is no where closer in its stated intent to ease Buying & selling. However by supporting these Brokers its only generating short term revenue & losing rapidly its genuine customer base.

I as an individual USER got banned for not complying to a rather questionable Clause Policy which OLX has. This ban happened instantly. However the Reports on these POSTING AGENTs goes conveniently unnoticed, or pretext of high volume traffic. they simply don't want to curb this menace as they get to earn on the sly.

Its also subverting the Users right to information and access to their own content. Their cheapness & lowly Ethics get mistaken for Pseudo-NAZI like behavior which is also confirmed.

OLX-Indias USER INTERFACE (UI, as its called) doesn't include a simple filter tool that can segregate INDIVIDUALS from BROKERS/ AGENTS which therefore confirms their subtle intent to support conveniently what suits their "Short-Term Cheap Indian corporate Greed" and betray genuine Users of their Time, Money, and efforts unquestionably.

Complaints such as these are again used by these Indian Corporates for their Feedback with no actual acknowledgement o[censored]ser or the source that brings to their notice.

(ALL email Exchanges and Report evidences I have which proves this as genuine Scamming practices of OLX INDIA. I invite all Users to report BROKERS and Flawed ADs which have ADs splashed on their pages. These ones never will get banned & as genuine Users you have been disrespected and left betrayed )
Apr 22, 2017
Updated by Abhishekj10
P.S --- A very important update to the Complaint above.

As stated complaint above, OLX India, has policy clause of intolerance to such POSTING AGENTS as they call it in their T&C's. However these are conveniently ignored wherein an individual's account gets banned swiftly. Wish they acted with the same swiftness & urgency when unscrupulous elements get reported. This seldom will happen as OLX India in itself is unscrupulous like its almost dead cousin - QUIKR.
Verified Support
Apr 23, 2017
OLX India Customer Care's response
Dear Abhishek,

We do understand your concern and wish to help you. Allow us to explain the reason for block!

We can see that our system blocked the account because of an irrelevant Ad that you have posted on our site.
Due to this reason the account was blocked from the site. Please go though this link to know more: http://help.olx.in/hc/en-us/articles/[protected]Rules.

We hope this information will help you. If you need any other assistance, do write to us at [protected]@olx.in.

Regards,
OLX India
Verified Support
Apr 24, 2017
OLX India Customer Care's response
Dear Abhishek,

We regret for the inconvenience caused. Allow us to explain the reason for the account ban.

We checked the details and can see that you have posted an irrelevant Ad, due to which our system has blocked the account. You may go through this link to know more: http://help.olx.in/hc/en-us/articles/[protected]Prohibited-and-Restricted-Items-Services.

We understand your viewpoint with regards to this matter. However, there are certain policies that we cannot override!

As always, feel free to contact our Customer Support, if you have any questions or doubts. Call us on our Toll-Free number at[protected]:00 am to 07:00 pm) available seven days a week.

You may write to us at [protected]@olx.in.

Regards,
OLX India
Complaint comments 

Comments

Mohammad Ratlamwala took half of the money from me for iPhone 6 and he took I'd proof photo and told I will speed post the iPhone but still I didn't got any this solve my problem early or I will fine case on olx he took 4000 from me
OLX India Customer Care's response, Apr 24, 2017
Verified Support
Dear Virendra,

We do regret for the inconvenience caused and wish to help you in the best possible way!

To assist you, we need some information from you. Therefore, please share all the relevant details with us at support@olx.in. Our team would look into your problem and take all the necessary actions.

Do share all the details. We await your response!

Regards,
OLX India

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