[Resolved] Olx India — Mobile Phone Purchase From Olx Platform, Seller Sold Me Stolen Phone.

vijayvihaa

Address:

mumbai

Dear Sir, I had Purchased Used Mobile Phone Samsung A51 After Paying Him 16800 Cash From One Guy Sanjay Shah On-14th May 20, His Mobile No-[protected] From Olx Platform, He Had Provided Me Soft Bill Copy On Whatsapp At That Time On purchase, And Promise Me Original Copy Will Be Provided After Lockdown Is Over, Yesterday I Got a Call From Railway police Officer name MR Amol, And We Decided To Meet, they Inform Me Mobile Phone I am Using Was Stolen One. I Handed The Bill Copy N Information They Ask For. They Call me today At Thane Railway Police station, I Visited There N Handover My Phone To One Available Officer Name Vikas Patil. He Was Also Available There On the Previous Day Meet.
Till Yesterday Seller Was Accepting My Phone call I am Asking Him For Original Bill Copy. Today He Has Put My Phone No On Reject List.
Now I am in Trouble I has Lost My Money N Phone Also. I Had Attached With Detail Whatsapp Chat N The Location Where We Finalise Our Deal, With Invoice Copy Seller had provided
Can You Please Heip Me In This Matter

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Aug 12, 2021

Complaint marked as Resolved

Verified Support

Nov 07, 2020

OLX India Customer Care's response Dear OLX User,

Thank you for sharing the concern with us.

We completely understand your situation and apologize for the inconvenience caused.

We wish to inform you that without any delay, we have shared the details with the concerned team so that he cannot dupe any more users.

We assure you that our top priority is to maintain a safe and secure OLX community and remove users who do not comply with our Terms o[censored]se.

As you said, you have some documents supporting your case, we suggest taking the help of legal authorities as we are not authorized to share the information directly with any user.

Kindly file an FIR against the user and OLX will provide all the information related to the suspect to the legal authorities.

Addressing your concern is our priority and we will always give you the best possible service.

Thank you for contacting OLX!