Olx India — olx fraud happened lost 12000

Hi olx team

We registered on olx to sell my beats pill+ speaker and we got request from this person so we called him and he said i am sending the payment to you so sent the upi qr code and he said scan this and money will be credited to your account. So, initially we were reluctant so we did a test for rs2 on my husband’s account and he got it and he became certain that it’s genuine. Then my husband took my google pay linked to icici bank account and we scanned to qr code and 12000 rs got debited from icici account to fraudster account. Then we asked him to refund it first so that we can close the olx deal so we asked him to transfer 24000 rs but he keep on insisting to scan another qr code but we did not do it. We called multiple times but he never responded and even we said we will register police complaint so he said do whatever u want.
So, i raised a complaint on icici customer care and they have blocked my account and debit card. We got this message from bank

Dear customer, we have registered your dispute for amt debited from your acct. Request no. Is sr[protected] dated 26-aug-20. We shall call you in 15 days for details.

Why olx team is not authenticating users? And we are becoming fraud victims and today i am going to cyber crime branch to register this complaint and file an fir.

Please help me refund my money.

Account from which money got debited:

Name on the account - neha bhansali
Transaction date - 26th august
Transaction amy - 12000

Fraudster details:
Please find the fraudster details in attached photos and transaction details that happened on google pay

Thanks,
Neha