Omega World Vacations/ Omega Leisure & Hospitality P. Ltd. Goa — fraud company - made false promises, money not returned

We need to file a consumer court complaint for the following reasons

On 29th Jan 2017, I went to stay at Clube de Ferias for 4 days through DAE (…) .

On 2nd February 2017 I purchased 2 memberships one in my name and other in my wife’s name for 5 years tenure at Rs 60, 000/- each at Clube de Ferias, a division of Omega Leisure & Hospitality Pvt. Ltd. Their Goa office address is mentioned in the agreement as “Resort De Placido, Survey No. 146/4-F, Candolim Beach Road, Candolim, Bardez- Goa 403515”. Agreement was handed over to us at Clube de Ferias resort in Goa .The receipt was mailed on 6th February 2017 at my residential address in Mumbai.
They gave us complimentary package of Clube de Ferias CHARTER MEMBERSHIP PACKAGE (on Promotion Only).

For claiming my complimentary stay I received a stay confirmation voucher/ dates for Nov 2017.
When I went to Goa on 17th Nov 2017 on the complimentary package voucher, I found that the resort of Club de Ferias was not there at all, but instead there was a board of “Le Pearl.. a unit of Nirmiti Resorts and Club” at that place.

On inquiring with the hotel staff, I was informed that “Club de Ferias” has been shut from 01-Nov-2017 and shifted to “De Alturus resort” as they have an office in that resort from where they are operating.
The Owner Relation Manager Mr. Gaurau Bhalla of “Club de Ferias” made arrangement in another regular hotel by the name “Orchid De Goa” and not in a Resort as it should have been. I phoned him several times that day, but every time he told me that he is in meeting and busy.. and will meet me later…
On 7th Nov 2017, Mr. Gaurav Bhalla met me and informed that there are some problems between the partners and hence they have closed the premises of Club De Ferias. They would be hiring a new place at “Top Floor 403, Above Picnic Plaza (restaurant) in Goa”and will be operating from there.
He refused to give me my next complimentary package of 4 days for Club Mahindra Resort – Madikeri Coorg and asked me to pay the AMC (Annual Maintenance Charges) in advance for keeping the Agreement valid. He further asked me to deposit the said AMC amount of Rs. 7500.00 excluding taxes in another bank (HDFC bank) and not in the bank mentioned in the Agreement as it has been seized due to criminal charges pressed by other members who have been duped like me. He would be informing the HDFC bank details via email later when he has it, which I have not received till today[protected]
I fear that in Dec 2017, the company will claim that since I have not paid the AMC as per terms of the agreement, my membership stands invalid – null and void – and I will be defrauded of my hard earned money (Rs. 60, 000/- per membership x 2 membership = Rs. 1.2 Lacs)
 
Hence I pray
1. that my entire money of Rs. 120, 000/- be fully refunded without any deductions or charges.
2. that criminal case be pressed against the company officials and the owner of “Club de Ferias” by the name Mr. Faiyyaz Nawab from Powai Mumbai and his partner Prajwal Shetty from Bandra Mumbai .
3. that I be compensated for the mental and physical trauma undergone during these stressful days as I am a Diabetics and High Blood Pressure patient to the tune of Rs. 25, 00000/- (Twenty five lacs only)
4. that my wife be compensated for the mental and physical trauma undergone during these stressful days to the tune of Rs. 15, 00000/- (Fifteen lacs only)