One 97 (Paytm) — Charging commission on the refund amount

Address:

Mumbai City, Maharashtra

I have purchase goods worth Rs. 7500 and paid by Credit card. Due to certain issue i have return the goods and post that they have refund the PAYTM has refunded the money to my PAYTM wallet. Normal practice of E commerce site is refund the money to the instrument though whom the payment is done. In this case they should have refunded the money to my credit card.

Now to transfer the fund from PAYTM wallet to my card company is charging 4% commission which is not in line with market practice also not specified anywhere to the customer.

this is clear cheating with customer and making customer fool. customer has to pay 4% without getting the product .