[Resolved] One Assist — charged fee without my concern | |||||
Deactivate one assist plan I received sms from kotak mahindra bank that rs-1299/- deducted from my credit card for one assist plan without my permission i also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co. Should refrain from such acts. The bank in question kotak bank should also refrain from sharing customer details with such fraudulent companies. Its really annoying to say the least. Please deactivate and refund my money asap Date of incident : 16 may 2018 Kotak credit card no. Xx9265 Oneassist relationship number : 4412897 Was this information helpful? | |||||
Jun 17, 2018 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support May 17, 2018 OneAssist Consumer Solutions Customer Care's response Dear Customer, Greetings from OneAssist...! We deeply regret for the inconvenience caused to you. As per your request, plan has been cancelled vide Service Request number 3176503 and the refund has been initiated. It will be credited to your bank/card account in 7 working days. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected]. Regards, Riddhi Team OneAssist | |||||
3 Comments | |||||
Comments
Hey there! Looks like you’re in a fix. Can we help? Please write to us via http://bit.ly/19WK9Vg or for immediate assistance you may call once again @ [protected]. ^Team Kotak
Reply
One assist is a Fraud company, rjected claim of my hansate 2 times, . My money is wasted two times, Rs. 650+500.
They dont tell consumer all the things.
Don't trust on them
My email id is
[protected]@gmail.com
They dont tell consumer all the things.
Don't trust on them
My email id is
[protected]@gmail.com
Respected sir,
This is saleem syed from Andhra pradesh i used Hdfc bank credit card few years but one assists fee 1399/- deducted on 5/5/2018 dated from my credit card without my permission i called about this issue to one assist they not respond please return back my amount my mobile no: [protected]
This is saleem syed from Andhra pradesh i used Hdfc bank credit card few years but one assists fee 1399/- deducted on 5/5/2018 dated from my credit card without my permission i called about this issue to one assist they not respond please return back my amount my mobile no: [protected]
OneAssist Consumer Solutions Customer Care's response, May 21, 2018
Verified Support
"Dear Customer
Greetings from OneAssist...!
We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 3162223 & the refund will get processed in 7 working days.
Should you require any further assistance, please reach us at happytoassist@oneassist.in or 1800-123-3330.
Regards
Sagar
(Team OneAssist)
"
Greetings from OneAssist...!
We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 3162223 & the refund will get processed in 7 working days.
Should you require any further assistance, please reach us at happytoassist@oneassist.in or 1800-123-3330.
Regards
Sagar
(Team OneAssist)
"
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