One Broadband — Regarding services and services provider behaviour

Address:

E-399/D New Ashok Nagar, Delhi-110096

Sir/Madam,
I recharge my broadband on 21st July 2021 internet was not working after recharge I call to one broadband customer care and raised complaint they said your problem will be resolve in 24 hours but problem not resolved. after that I call to local service provider but he doesn't respond, not picking my call many more calls and again I raised complaint to one broadband customer care number and again they said your problem will be resolve in 24 hours but problem not resolve after 4th day of recharge I visited one broadband service provider office and tell my all the issues and problems after 1 hour Internet properly working but on 28th July 2021 till 4:00 pm internet not working firstly I visited local service provider office and told my issue They said you convert your connection into Fiber connection otherwise you will face issue again and again I said if I don't opt fiber connection they said you will face issue that means sir they have planned disconnect the customer Internet connection and make pressure on customer opt in Fiber connection its not fare with me not days I work from home due to pandemic and they disconnect my internet connection by back end because after login in my router home page its clearly mentioned Connection to the Internet is off. after all I discuss my problem with customer care but they ignore my issue and said your problem will short out in 24 hours and not taken any action against his local service provider.

I request to you please take strict action against One Broadband and his local service provider and also penalized for mentaly harassment's of customer.

Tormented
Sanjeev Kumar
Mail ID - [protected]@gmail.com