One97 Communications — irctc reservation amount deducted with failed booking

Sir,
I attempted to book a tatkal irctc ticket on 10 november but the ticket did not book and instead it showed an error message. However an amount of rupees 1180.49 was been transacted through one97 communications and no amount has been refunded yet. Please do look into the matter and refund the pending amount. I have attached screenshots of bank statement herewith. Txn# 942021.
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I have bought loan from kreditbee, the loan amount repayment Rs 8118/- transferred paytm gateway, but Rs8145/- was deducted from my account, but loan not closed----amount paid to ONE97 COMMUNICATION LI NOIDA
ON dt 08/11/2017,
Please refund me

For your reference I have attached the screenshot

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