One97 Communications — money deducted from bank ticket not booked (irctc) and yet to refund the amount

Dear sir/madam,

Actually i tried to book a tatkal ticket on feb 14 at 11:07 am. Last week, but the ticket was not booked showing error but my amount (Rs. 1011.03) was deducted from my bank account and it was paid to one97 communications and i have been waiting for this one week to see whether my money will be refunded but nothing happened that's why i'm posting this complaint.
I request the concerned people to take necessary action and refund my money to the account from which it is debited. The sms i received from the bank is..

"alert: you've spent rs.1011.03 on credit card xx7951 at one97 communications l on[protected]:11:07:19."

For your reference i have attached the screenshots of irctc which shows the ticket is not booked and my bank message which shows that the amount was paid to one97 communications.

For more details ill be available at vibin. [protected]@gmail.com.

Best regards,
Vibin
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I have canclled the ticket pnr no [protected] on 6 feb 2019 but i have not got the refund amount and irctc have given the reference no[protected] and massege showing that they have setteled the amount of refund of Rs 1210.00 kindly look in the matter as soon as possible.
My contact no is [protected] .

Dear sir in a paytm by mistake we clicked the one 97 communications from mnagencies account kindly cancel n refund the 506 rupee to account no [protected] it's kind request pls pls cancel refund the amount

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