[Resolved] One97 Communications — request for refund of wrong payment

Sivaram Natarajan

from Shimla, Himachal Pradesh

Address:

65 10TH CROSS M BLOCK, 2ND STAGE KUVEMPUNAGAR, NEAR BUS DEPOT BEHIND ALUHABAD BANK

Sir, 17th april, 2020

On 16th april 2020 while making payment for renewal of car insurance with royal sundaram insurance company,
By mistake, i chose the gateway of payment resulting in the wrong payment to your firm for rs.6287-04 through my
Citi bank credit card ending with...1641.

I am not a paytm customer not i have an account with you. The transaction has taken by accident.

You are requested to check at your end the credit and arrange to reverse the entry to my citi bank card account.

If i need to follow any procedure for claiming the wrong payment please inform me.

I have been trying to contact over phone or mail. The phone numbers are not reachable and all the mails sent has been returned
Undelivered.

Thanking you,

Yours faithfully,

S. Natarajan
[protected]
Mail id: [protected]@yahoo.com

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Apr 21, 2020

Complaint marked as Resolved

I am unable to contact the company in any mode. namely: over Phone, Mai. All the mail sent to them as per information available on the website is returned undelivered The phone number either not reachable or not in existence..

One97 Communications customer support has been notified about the posted complaint.