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[Resolved]  OneAssist Consumer Solutions — Cancellation of one assist membership

Address:Anand, Gujarat, 388315

I don't get any call or access to activate this one assist Membership.. But they are automatically debited my HDFC credit card account RS ₹1299 without my knowledge. I am already call to one assist customer care service.. regarding that my cancellation of one assist Membership..And immediately Refund my debit amount.₹1299.

Don't activate this type of subscription in future.. With out my knowledge..
Otherwise I will cancel My account in HDFC BANK account..
Credit card Ending: 6945
Mobile no: [protected]
One assist Relationship No: 2158139
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Jul 8, 2017
Complaint marked as Resolved 
OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Verified Support
Jun 07, 2017
OneAssist Consumer Solutions Customer Care's response Dear Nimesh,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, we have cancelled your plan vide service request No. 2055201.

The refund will be processed in bank/card account from which the amount has been debited. It takes 7 to 8 working days for the refund to reflect in your bank/card account.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Deepika

Team OneAssist
Complaint comments 
1 Comment

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Comments

100% frauds one asst...they took my money...#####s.even i call they tellng thy wnt cancel..cos thy tlng its auto renwl????who did tat ##### askd for activt???and who did tat ##### askd for rnwl????thy tellng tgat thy cant do anythng now...so finally m going to close my icici accnt now...all do this..so that all bank came to knw abt tis fraudstrs...stealing our money...day and night we r wrkng.and earrng money...we r not stealing like u...im gonna complaint to police abt this fraudsters..and icici bank too...i think thy 2 r partners n stealing...
Reply
nasehathamina's reply, Jul 11, 2017
my acc no n one ass is SR482021924
ICICI Bank Customer Care's response, Jul 12, 2017
Dear Customer(nasehathamina),

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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