[Resolved] OneAssist Consumer Solutions — Claim is still in pending status and no one tries to even contact | |||||
My relationship no :2059279 I've applied for a claim some days back but till today there is no revert from the one assist team. The behaviour is highly unprofessional from them and very disappointed with their services. I will never ever suggest anybody to buy insurance from them. They are just harassing people nothing else. They are not even processing my claim. And after so many days it is still showing as pending. When asked about the refund, they do not give a #### about money. Highly unethical, very unprofessional. Was this information helpful? | |||||
Jul 22, 2017 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Jun 12, 2017 OneAssist Consumer Solutions Customer Care's response Dear Rohit, Greetings from OneAssist..! As per our records, our team had informed you to send us a gifted mail from Avinash Pratap Singh email id at sandesh.[protected]@oneassist.in stating that Device with the Imei Number [protected] is gifted to Rohit Singh. Also, provide id proof of (Pancard/Aadharcard/Driving Licence/Voter ID/Passport) Avinash Pratap. Once we receive the required documents, we will then be able to proceed with the claim. Looking forward to your reply. Regards Deepali Team OneAssist Verified Support Jun 12, 2017 OneAssist Consumer Solutions Customer Care's response Dear Rohit, Greetings from OneAssist..! As per the telephonic conversation, you have agreed to bear the charges of Rs.2000/ or 2 per cent to process the claim in absence of the gifted email. Hope your query was addressed. Regards Deepali Team OneAssist Verified Support Jun 12, 2017 OneAssist Consumer Solutions Customer Care's response Dear Rohit, Please ignore the previous email..! Greetings from OneAssist..! As per the telephonic conversation, you have agreed to bear the charges to process the claim in absence of the gifted email. In case of total Loss Compulsory deductible is 5% of the claim value subject to minimum of Rs. 1000/- in case of each and every loss where the Purchase Invoice is available and produced at the time of claim. In case the beneficiary is unable to produce the purchase invoice at the time of claim, excess shall be 10% of the claim value subject to minimum of Rs. 2, 000/- in case of each and every loss of such gadget. Hope your query was addressed. Regards Deepali Team OneAssist Verified Support Jun 20, 2017 OneAssist Consumer Solutions Customer Care's response Dear Rohit, Please ignore the previous email..! Greetings from OneAssist..! We are happy to have you with us. We are glad that we OneAssisted you. We'd love to hear from you. Hope your query was addressed. Regards Sagar Team OneAssist | |||||
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