[Resolved]  OneAssist Consumer Solutions — Mobile insurance

Address:	Mumbai City, Maharashtra, 400059
Website:	www.oneassist.in

I submit this complaint fourth time. also attach earliest complaint with this.

My mobile is given to mi service center on[protected] by oneassist.
as per MI service center mobile is repaired on[protected].
from that day oneassist give me new due date and give reason that your mobile is not repaired.

also i visit Mi service center on[protected] and confirm that my mobile is ready but oneassist not release payment so they not deliver my mobile. but oneassist not accept this. from that day my due date is change on delivery date and only one reason they gives that parts not available.

last due date is[protected]. this time they give confirmation that my mobile deliver on[protected]. even oneassist backend team contact me on[protected] at 06.55 PM and inform me that my mobile is dispach next day and same day they will provide tracking details of it and mobile will be delivered on[protected].

Today i call to customer care and talk with escalation manager Huzefa saleh he is laughing on my problem. oneassist team making joke of my problem.
if you read this oneassist than check call recording of today all call.

how can they make joke of customers problem.

now new story start at 06.55 PM that my mobile is not repair and it is at Mi service center which is TVS electronics, Bodakdev, Ahmedabad.

than why they are making fool from the last 2 weeks.

as per oneassist standard policy mobile is delivered in 2-3 days after due date.

than where is my mobile as per policy. and i ask same question to back end team when i received call on[protected] than he again teach me policy that we will provide mobile to you after 48 hours and as per standard policy it will consider as working hours it means 4 days. so i accept this and today 4 days gone than they make new story that mobile is not repaired.

it's clearly shows that this is fraud company. how can they give protection to you because company it self fraud.

also i put mail to director of oneassist Subrat Pani. he is also same as company no revert from his side.

all member of oneassist is fraud and making fool to you.

can anyone please suggest what i do to take legal action against this fraud company.

As per mi services center my mobile is repaired on[protected] and because of oneassist not give payment to mi service center they not deliver my mobile.
As per one assist policy they will give courtesy handset till mobile is not repaired. On[protected] i received mail from [protected]@oneassist.com that we will deliver courtesy handset on[protected]. Still it was not delivered. Everyday i call to customer care and they will say wait for 24 hours our backend team update you. After many emails and calls they will not give any revert. I share some images that prove how this company making customers fool. This company is fraud and give worst to worst service.

O i request to all who reads my complaint please not buy policy from this company.

I submit this complaint third time still it is not solve. My genuine request to you if you read this please give suggestions for how I can get back my mobile. My MI note 3 mobile is given to oneassist on[protected]. I received repaired due date[protected]. On[protected] I go to MI service center in Ahmedabad. They told that my mobile is repaired but they don't deliver because oneassist not give payment. After that oneassist executive said wait for due date so I wait for it. I received mail from Happytoassist in that they mention that my mobile is repaired. On[protected] I call to oneassist and they inform me that today your mobile is dispatch and delivered to you in 48 hours. Today I call to oneassist now they made new story that My mobile is not repaired properly from MI service center and we return it to repaired properly. Now new due date is[protected]. In this time period they didn't provide service handset. However in my policy it is clearly mentioned that they will provide service handset till my mobile is not delivered to me.
I also request them to give un repaired mobile they denied to give it. Now i think that they use my mobile or they stolen it. Please help me if anyone have idea how to solve it. Can I submit Police complaint against Onassist ?

I share some details below.

My name :- Jigar Patel
Mobile No:- [protected] / [protected]
Mail: [protected]@gmail.com

Company Details: Oneassist Consumer Solutions Private Limited
Acme Plaza, Opp BIG Cinemas, , Andheri - Kurla Rd, Andheri East, Mumbai, Maharashtra 400059