OneAssist Consumer Solutions — My tv have issue

Address: OneAssist Consumer Solutions Private Limited, 303, Fleet House, Smartworks, Marol Naka, Andheri East Landmark : Marol Metro Station District : Mumbai

Customer Name: Hareesh M C
Contact Number: +[protected]
Email : [protected]@outlook.com
Address: sreedevi chandran, moorikattil
house kottannellur po, thrissur,
Kottanellur Post Office.
Vadakkumkara 680662 Kerala
Invoice Number: EAAAAX[protected]
Invoice Date: 06.03.2025
Product: BluePunk Television
Model Number: QLED
Serial Number:
Warranty Coverage: 3-Year Complete Protection Plan (OneAssist

Complaint Details:

Issue Description:
TV display is continuously flickering and not usable for viewing. This issue started on 7th July 2025.

Service History:
• Complaint registered via dealer and BluePunk support.
• Service engineer visited on [insert date], confirmed the display issue, took photos, and collected invoice copy.
• Dealer later informed protection is under OneAssist, not Jeeves.
• Contacted OneAssist, but no response received until now.
• Replacement or repair still pending.

Current Status:

Despite the service engineer’s visit and multiple follow-ups, the display has not been replaced. No clear update has been provided. Repeated attempts to contact OneAssist support have gone unanswered.

Requested Action:
• Immediate update on display replacement status.
• Assign and confirm a technician with contact details.
• Clear timeline for repair or replacement.